• The new European GDPR (General Data Protection Regulation)
    goes into effect Friday, May 25th. While GDPR is intended to
    apply only to companies doing business in the EU, its effects
    are being felt by contact centers and other companies through
    contractual obligations.



    Join us on July 19th for more information on this important issue

  • PACE Events

    PACE provides regional and national networking events,

    educational summits and webinars to our members

    and guests throughout the year.

    Browse Upcoming PACE Events

  • Welcome To PACE

    The only non-profit trade association dedicated exclusively to
    the advancement of companies that engage with customers
    via the contact center.


    Become a Member

  • Welcome New PACE Members:

    FMS, Transcom Worldwide, Broadcast Music, The Taylor Reach Group, itelBPO Smart Solutions, Infinity, DailyPay, Aureon, Nathan Leathers, Enhanced Resource Centers, Wake Technical Community College, Rethink Staffing, City of Virginia Beach, Empereon- Constar, Ericsson, Telesign, Innovative Vision, Five Star Call Centers

    And Thank You to Our Returning Members:
    Gryphon Networks, Telecontacto-Telecontact, John Scott, United States Pharmacopeial Convention, Straight Forward, Visiting Nurse Service of NY, CSG, GM Voices, Andrew Cove, Teleperformance, Noble Systems Corporation, Eric Allen, AnswerNet, Bernard LLC, Vivint, HomeServe USA Corp, TruGreen, Comcast, 8x8, Collegiate Admission & Retention Solution, Military Benefit Association, PharmaCentra LLC, Contact Center Compliance, Verint Systems

PACE is the only non-profit trade association dedicated exclusively to the advancement of companies that utilize contact center customer engagement.

Networking

During the Annual Convention & Expo,  Washington Summit, and PACE Chapter events, we offer opportunities for meaningful and productive networking opportunities and events.  Your company can gain maximum visibility and exposure with leaders in the contact center industry.

Education

We provide programs to our members for sharing industry best practices and advancing professional education. Our members can stay abreast of the latest customer engagement and contact center trends by attending any of our webinar, chapter, and national events.

Compliance

While legislation affecting contact centers has become increasingly harder to understand, PACE, is dedicated to helping our members sleep easy at night and avoid compliance landmines. Our educational events and regulation alerts cover all of the latest information on the broad spectrum of laws and regulations affecting every aspect of the contact center.

Advocacy

PACE provides a unified voice in advocating for the benefit of contact centers.  Our Government Affairs (GA) effort focuses on working with government officials so that our members can contact their customers, free from government encumbrance, as we self-regulate, formulate and execute public policy for our industry.

Upcoming Events

PACE Compliance Offerings

PACE CECP Certification

As a Customer Engagement Compliance Professional, you will be equipped with the tools to help your company navigate through compliance with confidence.

PACE SRO Accreditation

A self-regulatory organization is an organization that contributes a portion of regulatory authority with governmental oversight bureaus in particular industries or professions.

PACE Regulatory Guide

Since 2003, our guides have clearly and accurately explained the ever-changing telemarketing rules and legislation in one, easy-access online source.

Compliance Officer's Forum

If you're a compliance officer, attorney or someone interested in learning about the regulations that govern it, this is your opportunity.