• The new European GDPR (General Data Protection Regulation)
    goes into effect Friday, May 25th. While GDPR is intended to
    apply only to companies doing business in the EU, its effects
    are being felt by contact centers and other companies through
    contractual obligations.

    Find out more information on this subject

  • I had the privilege of spending 3 full days at the Chateau Elan at the 
    PACE Annual Expo and Convention.The people of PACE are innovators.
    In a world of compressing margins and increasing labor costs, they have
    found ways to innovate, stay ahead, and importantly stay focused
    on their customers.

    - Jason Lee, Founder and CEO of Daily Pay

    Read the full article

  • Welcome To PACE

    The only non-profit trade association dedicated exclusively to
    the advancement of companies that engage with customers
    via the contact center.

    Become a Member

PACE is the only non-profit trade association dedicated exclusively to the advancement of companies that utilize contact center customer engagement.


During the Annual Convention & Expo,  Washington Summit, and PACE Chapter events, we offer opportunities for meaningful and productive networking opportunities and events.  Your company can gain maximum visibility and exposure with leaders in the contact center industry.


We provide programs to our members for sharing industry best practices and advancing professional education. Our members can stay abreast of the latest customer engagement and contact center trends by attending any of our webinar, chapter, and national events.


While legislation affecting contact centers has become increasingly harder to understand, PACE, is dedicated to helping our members sleep easy at night and avoid compliance landmines. Our educational events and regulation alerts cover all of the latest information on the broad spectrum of laws and regulations affecting every aspect of the contact center.


PACE provides a unified voice in advocating for the benefit of contact centers.  Our Government Affairs (GA) effort focuses on working with government officials so that our members can contact their customers, free from government encumbrance, as we self-regulate, formulate and execute public policy for our industry.

Upcoming Events

PACE Compliance Offerings

PACE CECP Certification

As a Customer Engagement Compliance Professional, you will be equipped with the tools to help your company navigate through compliance with confidence.

PACE SRO Accreditation

A self-regulatory organization is an organization that contributes a portion of regulatory authority with governmental oversight bureaus in particular industries or professions.

PACE Regulatory Guide

Since 2003, our guides have clearly and accurately explained the ever-changing telemarketing rules and legislation in one, easy-access online source.

Compliance Officer's Forum

If you're a compliance officer, attorney or someone interested in learning about the regulations that govern it, this is your opportunity.