Awards


Congratulations to the winners!
Winners are listed in red below.

 

 

CECP Leadership Award 
Carlos Marchi, CustomerCount
This award honors a Customer Engagement Compliance Professional who has made a positive impact on the industry and displays excellence in all aspects of compliance.  
Technovation Award
Etech for their Communication Intelligence Platform, Insights
Infutor for their real-time data solution, ID Max

The Technovation Award recognizes innovation in products and services within the industry. 


 
Outstanding Corporate Citizen
The company recipient is United Nearshore Operations
Our individual recipient is Stephanie Millner from Teleperformance

This award recognizes a PACE member, corporation or business, for its philanthropic impact in the community through direct or indirect support of charitable projects. Leaders of this company must demonstrate a high level of community spirit and participation, and motivate employees and colleagues to support and participate in charitable activities.
Chapter of the Year
New York Metro
Given to best chapter for overall performance, engagement and membership recruitment.
This award is determined by the PACE National Board of Directors and Management Team.

Best of Show
DailyPay
Neustar

For Exhibitors Only! Judges will make their way around the Expo Hall voting on the best exhibit hall booths, based on use of technology, product presentation, traffic building, layout, design, and graphics.
The Fulcrum Award
Brandon Sailors, CSG International
The Fulcrum Award is the highest individual award that PACE gives for contributions to the industry, the Association, and commitment to Community Service. 
This award is determined by the PACE National Board of Directors and Management Team.
CustomerCount® Customer Engagement Professional PACE Member Award
Shawndra Tobias (Etech)

This award recognizes an outstanding Customer Engagement Professional (CEP) and the Professional Association for Customer Engagement (PACE) Member company for an individual’s performance during the 2017 calendar year.
CECP Leadership Award 
Carlos Marchi, CustomerCount
This award honors a Customer Engagement Compliance Professional who has made a positive impact on the industry and displays excellence in all aspects of compliance.  

PACE Member of the Year
Contact Center Compliance
Incept
PossibleNOW/CompliancePoint
CustomerCount
Noble Systems
Comcast

This award will be given to the industry supplier who has exhibited excellence and made the biggest impact on the membership of PACE.  Excellence is defined by: creating a positive and encouraging employee culture, involvement in the chapters, involvement in PACE national events, and a corporate commitment to serving the needs of and promoting the customer engagement industry.