Central Chapter Omaha Nebraska Event

Invest in yourself by registering for and attending this high caliber leadership communication and conflict resolution skills development seminar sponsored by the PACE Central Chapter on Thursday, May 4, 2017 from 9 am to 5 pm at the Regency Lodge in Omaha, NE.

This day-long event features speaker Vincent Ivan Phipps, M.A., CSP (Certified Speaking Professional) an international motivational keynote speaker and communication coach. Mr. Phipps is the Founder and Owner of Communication VIP Training and Coaching headquartered in Chattanooga, TN. Vincent uses his humor, storytelling, and his training expertise to amplify his audiences about how attitude and communication impacts our personal and professional development.

The morning session will cover Leadership Communication, including:
  • How your personality style impacts your communication as a leader
  • How to connect with others and build more rapport
  • What are the communication “Hot buttons” that damage rapport
  • Learn how to adapt your leadership communication to get better results
The afternoon session will cover Conflict Resolution Skills, including:
  • Increase your listening effectiveness by 30%
  • Steps to correct others in a professional manner
  • Find alternatives to words that damage relationship
  • Understand how your non-verbal communication works for you or against you
AND, because this leadership development workshop is focused on Call Center Leadership, bring your entire team to learn together and grow together. It will be easier to take your new skills back to the call center and get them implemented! 
 Register 4 or more team members for only $49 per person!
 
PACE Member Registration $59→
Non-Member Registration $79→

AGENDA
8:30-9:00 AM Registration and Networking
9:00-9:15 AM Central Chapter Welcome and Introductions by Michael Thompson
9:15-10:45 AM Session One
10:45-11:00 AM Energy Break
11:00-12:15 PM Session Two 
12:15-1:30 PM Lunch and Networking
1:30-2:45 PM Session Three 
2:45-3:00 PM Energy Break
3:00-3:55 PM Session Four
3:55-4:00 PM Closing comments / Thank speakers and sponsors
4:00-5:00 PM Networking downstairs / cash bar
   
  Vincent Ivan Phipps, M.A., CSP is owner of Communication VIP Training and Coaching. The VIP represents the company’s core expertise, “Very Important People-skills”. The VIP also represents his initials, Vincent Ivan Phipps. Vincent is an international speaker and trainer. He is author of, Speak Like a Pro! He specializes in motivational speeches, training seminars, and individual coaching. His areas of expertise include: Leadership, Communication, Motivation, Conflict Resolution, Customer Service, Sales and Speech Coaching.

In 3 years, he endured the following tragedies: breaking his neck in an almost fatal car accident, leaving his corporate job after 13 years, and he and his wife suffered the loss of their son, Maxton Victor Phipps (He was their MVP!). During these times of immense struggle, Vincent developed core strategies to channel negative energy towards positive outcomes. He parlayed these skills into applicable techniques for both personal and professional empowerment.

Vincent is the recipient of the highest earned honor given by the National Speakers Association. The recognition is called, The CSP (Certified Speaking Professional). Only 12% of the world's best speakers and trainers have ever earned this level of certification.