Chapter Boards

Central Chapter

Rebecca Carr
Weight Watchers

Vice President
John Coulter
Five Star Call Centers

Social Media Chair
Pat Calvert
Career Search Associates

Board Member
Mary Hall
V12 Data

Past President
Michael Thompson
TPG TeleManagement, Inc.

Board Member
Blake Brock
Damascus Edge, Inc.  


Board Member
Brian Smith
National Association of
Boards of Pharmacy





New York Metro Chapter


Rich Simms
President (2017-2018)
Development Manager

97 Market Point Drive, #316
Greenville, SC 29607
Cell: (845) 565-4148
Office: (864) 240-9182

Jeff Milberg
FJ Associates, LLC
370 Bridgegate Drive
Cary, NC 27519-7190
Cell 914-482-1056


John Ruby
7 Cove Hollow Court
Newton, NJ 07860
Office: 973-300-9345
Cell: 973-945-6094

Joe Pennacchio
Chief Technology Officer
Kipany Productions Ltd.

32 East 39th Street
New York, NY 10016
Cell: (646) 300-0120

Jennifer Waite
Sr. Director, Customer Innovation
Partner Program

250 Bank Street
Morrisville, PA 19067
Office: (678) 243-4557
Cell: (404) 353-9270

Frank Fuhrman
Sr. Solutions Consultant
8x8, Inc.
New York
Office: (347) 732-2820
Cell (914) 774-7490


Mary Ellen Kayden
Customer Experience Consultant
Kayden Consulting

123 Culver Street
Somerset, NJ 08873
(732) 485-9859

Tim Grogan  
Director of Enterprise Sales
Five9, Inc.
299 Crittenden Drive
Newtown, PA 18940
Office: (215) 497-9820
Cell: (215) 435-7588

David Webster
42 Murray Hill Park
Malden, MA 02148
Office: (781) 605-2313
Cell: (781) 605-5300

Suzanne Ronner
Customer Experience Professional
20 Farview Rd
Hopewell Junction, NY 12533
Cell (845) 489-8495


Jason Zoppel  
Director of Enterprise Sales
Five9, Inc.
1531 Cindy Court
Lakewood, NJ 08701
Cell: (732) 598-8571


Northeast Chapter

Brandon Sailors 
Executive Director, CBE Financial Services
Interactive Messaging
CSG International
M 614.271.8683  T 402.963.8710

Nina M. Vorndran
Business Development Manager
Contact Center Compliance
350 E St.
Santa Rosa, CA 95404

Sarah Nelson
Marketing Manager
4150 Belden Village St. NW, Suite 205
Canton, OH, 44718
Office: (330) 994-1345

Beverly A. Boey
Call Center Sales Manager
Family Heritage Life
Anthony Cacciatore | Associate
Mac Murray & Shuster LLP
6530 West Campus Oval, Suite 210 | New Albany, Ohio 43054
614.939.9955 (O) | 614.939.9954 (F) | 813.504.5848 (C) |

Philadelphia Metro Chapter


Marshall Ogen

Yuen (May) Cho

Valerie Schlitt
VSA Associates

Board Member
Michael D. Champion
American Water Resources



South Central Chapter



Board Member
Mark Brody





Southeast Chapter



West Chapter

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