Event Calendar

Tuesday, July 18, 2017

TCPA Field Guide Webinar

Start Date: 7/18/2017 1:00 PM EDT
End Date: 7/18/2017 2:00 PM EDT

Organization Name: PACE Associaiton

Maudree Gardfrey
Email: maudree.gardfrey@paceassociation.org
Phone: 3175222766

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Complying With The TCPA: A Field Guide To Operate Your Business In The Current Regulatory Scheme
The 2015 FCC TCPA Declaratory Ruling drastically changed the landscape in which businesses that rely on placing outbound phone calls operate in. Traditional call center operations found themselves subject to more stringent rules, while many businesses that had not previously concerned themselves with the TCPA were suddenly tasked with complying with it. With the new interpretation of the TCPA rules, and the continued ascent of lawsuits based on technical violations of the rules, the ability to effectively contact current and potential customers in a compliant manner has become increasingly challenging yet vitally important. In this Webinar, we’ll first review the TCPA basics and then explore how to balance effectively operating your business while complying with the TCPA, with an emphasis on practical advice and recent trends.
The following is a sampling of the topics we'll cover:
  • Does TCPA apply to your business
  • What is an automatic telephone dialing system
  • When is consent needed for phone calls
  • What does proper consent consist of
  • Methods and strategies to get consent
  • Informational calls vs. telemarketing calls
  • Managing historical contact information that consent was not obtained for
  • The pitfalls of re-assigned numbers
  • Buying leads properly
  • The ins and outs of texting
  • Who does liability extend to
  • Monitoring compliance on an on-going basis
  • Voicemail drops and avatar technology
 Our Speaker

Noel Langerman
Partner, Karp & Langerman, P.C.
Noel Langerman, a partner at Karp & Langerman, P.C., focuses on estate planning, tax planning, corporate matters, real estate transactions and probate and estate administration.
Amongst other parts of his practice, Mr. Langerman provides a multitude of services to businesses, allowing him to work closely with companies across the spectrum of needs that they may have, such as sales or acquisitions, preparation of corporate filings, contractual needs and banking transactions. Mr. Langerman provides in-depth assistance to companies in navigating complex taxation and compliance issues, including tax nexus considerations and compliance with the CAN-SPAM Act, the Telephone Consumer Protection Act and the Telemarketing Sales Rules. The services Mr. Langerman provides are not only to established businesses, but also extend to individuals who are embarking on new corporate endeavors, including startup ventures.

Specific to customer engagement compliance, Mr. Langerman works with a range of companies that operate in-house contact centers, including companies in the insurance brokerage, mortgage brokerage and debt collection fields. Mr. Langerman is also acting as general counsel to a company that is in the process of developing multi-channel contact center software.

Mr. Langerman received a B.A. (cum laude) from University of Rochester in 2006 and a J.D. from Duke University School of Law in 2010. In 2016 Mr. Langerman was awarded an Executive LLM in Tax from New York University School of Law and was certified by PACE as a Customer Engagement Compliance Professional in 2017.
Join us for another exciting educational webinar on Tuesday July 18th, 2017! 

Online Registration

Registration is Closed
Closed: 7/18/2017 2:15 PM

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