Event Calendar

Friday, September 22, 2017

PACE Philly Chapter Event

Start Date: 9/22/2017 1:00 PM EDT
End Date: 9/22/2017 4:00 PM EDT

Venue Name: American Water

330 Fellowship Road Suite 300
Mount Laurel, NJ  United States  08054

Organization Name: PACE Association

Yuen (May) Cho
Email: yuen_cho@cable.comcast.com
Phone: (215) 384-8059

Entice the open with some amazing preheader text. Use a little mystery and get those subscribers to read through...
Turning Rants into Raves: Turn Your
Customers On Before They Turn On YOU!
Join us on Friday, September 22, from 1:00 pm to 4:00 pm for an amazing half-day of education. Learn how to create a culture of ownership among employees and provide them with the skills they need to delight customers from author Randi Busse, President of Workforce Development Group.

Randi is a dynamic speaker with the ability to make audiences listen, nod, laugh … and connect the dots between their own experiences as a customer and how their behaviors and the way their employees treat customers affects their bottom line.

In this interactive session, we will discuss the culture of ownership among your employees and topics that will include:
  • What Customers Want
  • Intersection Between Social Media and Customer Service
  • Why A Complaint is a Four-Letter Word!
  • The Difference Between Customer Satisfaction and Customer Loyalty
  • How to Inspire Your Customers To Refer You
Our Agenda is as follows:
1:00-1:15 pm Registration and Networking
1:15-1:20 pm Welcome and opening remarks
1:20- 3:50 pm Special Speaker: Randi Busse
3:50 –4:00 pm Closing Remarks
About The Speaker
Randi Busse, President of Workforce Development Group, has been helping employees to delight customers for more than 25 years. Her programs help employees to “think like an owner, not a renter,” yielding rave reviews from her clients, because the culture of their organizations change and their customers rave about them. She’s co-author of the book, “Turning Rants Into Raves: Turn Your Customers On Before They Turn On YOU!” written for CEO's, business owners and managers that want to improve the experience they are providing to their customers.
Join Us At

American Water
330 Fellowship Road Suite 300
Mount Laurel, NJ 08054
PACE Member Registration - $10
Non-Member Registration - $15

Online Registration

Registration is Closed
Closed: 9/22/2017 4:00 PM

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