Mission Statement

The Professional Association for Customer Engagement (PACE) is the only non-profit trade association dedicated exclusively to the advancement of companies that engage with customers via the contact center.

We promote our members ability to provide outstanding customer service and sales solutions delivered via omni channel communication including voice, email, chat, text and social media.

We provide value to members via:
 

  • Provide a unified voice in advocating for the benefit of contact centers
  • Programs for sharing industry best practices and advancing professional education
  • Meaningful and productive networking opportunities and events
  • Compliance education and accreditation

From our National Convention and Washington Summit, Compliance seminars, to our Regional Chapter events, PACE provides the tools and opportunities that allow businesses to become involved and stay engaged with amazing networking opportunities. Simply put, our members work with other members.