BenchmarkPortal Certification Courses
Plan your own progression of studies by taking one or all four courses!
(Three on-demand, one in-person training)
On-Demand Courses:• Quality Assurance Management Certification
• Coaching for Performance Certification
• Workforce Management Certification*
Upon completion of each course, participants will receive a certificate from PACE and The College of Call Center Excellence.
Individuals who successfully complete all three on-demand management courses will also receive certification as a Contact Center Operations Manager.
** PACE Members receive more than $150 off non-member rate!
Capstone In-Person CourseContact Center Manager Certification
Individuals who successfully complete all three on-demand courses plus the Contact Center Manager in-person certification course will also receive a certification as a Master Contact Center Manager.
** PACE members receive $800 off non-member rate
Additional Benefits• Agent Soft Skills Course (on-demand)
• Supervisor Course (on-demand)**
*Workforce Management enrollment begins 8/1
** Supervisor course enrollment begins 9/1
Sign up today to benefit from BenchmarkPortal’s professional courses on best-practices.
~ Platinum Members receive five (5) free certifications for the duration of their platinum membership
~ Gold Members receive three (3) free certifications for the duration of their Gold membership
~ Silver Members receive one (1) free certification for the duration of their Silver membership
Free Monthly WebinarsAmong the member benefits of the PACE/BenchmarkPortal partnership are FREE, monthly webinars addressing issues and topics based on PACE member feedback. These webinars focus on valuable content that can be used in managing a variety of operations.
The 40-45 minute webinar includes a slide presentation by BMP CEO and Senior Research Executive Bruce Belfiore.
Previous topics include:
• Gen Z and the Multi-Generational Center
• Voice of the Customer
• Benchmarking at its Best
• Make Learning Your Competitive Strength
• Leadership and Mentorship Skills
PACE Members Only: Access links to past webinars here