A self-regulatory organization is an organization that contributes a portion of regulatory authority with governmental oversight bureaus in particular industries or professions.
The PACE elected to form a SRO based on our belief that complementing the American federal and state teleservices statutes and regulations with a broad set of SRO standards provide contact center businesses with a platform of best practices, documentable procedures and measurable compliance tools.
The PACE-SRO incorporates aspects of governmental regulations and consumer protection rules for contact centers. The goal of the PACE-SRO is to assure a positive teleservices experience for consumers and provide an objective system that reinforces companies’ commitment to government compliance.
Ultimately, companies seeking the highest caliber of customer care, best practices and compliant behavior can apply to receive the PACE-SRO Seal of Accreditation. Companies that conduct a PACE-SRO Independent Audit of their firm, or of their suppliers, may receive the PACE-SRO Seal of Accreditation and operational risk mitigation. Displaying the seal to consumers and other firms is evidence of their integrity of contact center operation!
How the SRO works