Southeast Chapter Event 3/29 - Atlanta, GA
"Trifecta of a Winning Organization,
a great experience for; the Customer, the Employee and the Company!
Wednesday, March 29, from 7:30 am ET to 10:00 am ET for an amazing day of education and networking.
Atlanta Oracle Office - 1 Glenlake Parkway, Suite 300 • Atlanta, GA
Thanks to our Sponsors!
John Franco is an accomplished sales leader and communicator who has published numerous articles in the areas of inside sales, customer experience excellence, field sales, integrated marketing, sales innovation and leadership. John has more than 21 years of experience with helping his employers and clients successfully navigate complex business challenges through the assessment and implementation of sales and service best practices; effective application of technology; and human capital development. John’s experience ranges from start-ups to Fortune 1000 companies across multiple vertical markets throughout North America, EMEA and Latin America. John’s background includes senior sales leadership positions in which his teams expanded new and existing markets and were responsible for achieving premier market leadership positions -- in advance of projections -- through proven consultative selling strategies and innovative customer experience programs.
Rob Harrington Rob Harrington, a proven innovative leader, has spent the last 25 plus years seeking opportunities that have positive and meaningful impact to the marketplace. A leader focused on the importance of achieving the revenue goals. A leader that strives towards innovation and excellence. A leader that has built reliable and motivated teams that create successful outcomes. A leader that is competitive and resilient at finding the path to victory.
Russell Onofrio is an operations leader with more than two decades of experience in a wide range of areas including expertise in call center management, performance management, customer experience/loyalty, process design, and technology. Currently, Russell is the Vice President, Call Centers for the Visiting Nurse Service of New York (VNSNY). VNSNY is the nation’s largest not-for-profit home- and community-based health care organization, servicing more than 130,000 patients in the five boroughs of New York City, as well as Nassau County and parts of Westchester County.
|7:30 - 8:00 AM||Registration & Networking & Breakfast|
|8:00 - 9:30 AM||Welcome Introduction & Russel Onofrio Presentation|
|9:30 - 10:00 AM||Q&A & Networking|
|PACE Member $15||PACE Non-member $25|