Contact Center Compliance: TCPA Compliance Summit

Join PACE as we help Contact Center Compliance kick off their Arizona Summit!

The TCPA Litigation Explosion: What you need to know to protect your business in 2018.

Venue:  The Hyatt Regency Scottsdale Resort & Spa at Gainey Ranch 
Date: March 12-13th, 2018

Click Here to Register


  • March 12th
    • Welcome Reception, Center Stage Bar: 6:00pm
      Sponsored by PACE 
  • March 13th
    • Summit Registration and Breakfast, Arizona Ballroom: 8:30am
    • Summit 9:00am-5:00pm 
    • Lunch 12:30pm 
    • Cocktail Reception, Waterfall Terrace 5:00pm
You can find the Contact Center Compliance table in the hotel lobby where you can pick up your name tag, agenda and other summit materials. 


TCPA Essentials
  • Overview on TCPA
  • Overview and purpose
  • Statutory damages, TCPA statistics & TCPA settlements
  • Why you should care: TCPA targets, Class actions
  • Autodialers (quick intro and overview)
  • Consent: TCPA Telemarketing and non-telemarketing claims
TCPA Hot Topics: A Breakdown of Pending Regulations
  • Revocation of Consent
  • Avatar and Soundboard Technology
  • Ringless Voicemail/Voicemail Drops  
  • Reassigned Telephone Numbers
  • TCPA Under Trump
  • D.C. Circuit Appeal
TCPA Hot Topics, Litigation and Defensive Strategies for 2018 
  • Hot Topics: Autodialers, TCPA Telemarketing and non-Telemarketing Claims (High Profile cases & learnings)
  • Defenses to TCPA individual and Class Action Litigation
  • Consent and Compliance to Drive Your Business (Risk Management: Best practices & Compliance Readiness Programs
  • Response to Call Blocking
  • How to Deal with Federal and State Investigations and Enforcement Actions
Telemarketing Best Practices: The Telemarketing Sales Rule and Do Not Call (DNC)
  • FTC - What it is and how it is different from the FCC;
  • TSR, including DNC, curfew, disclosures, prerecorded messages, call abandonment, exemptions, etc;
  • B2B, Non-Profit
  • State Rules and licensing