Monthly Webinar Series



Join PACE and BenchmarkPortal for our free monthly educational webinar series. 
Each month, we'll bring you the latest in trends, technology and best practices for the contact center industry. 
  

PACE Members Only:  Access links to past webinars here
 
January 24, 2018  1:00 pm ET
Let the Voice of the Customer Sing to You: Tips on How to Listen, Learn, Act, Improve
 
Many centers gather information on customer satisfaction, but few have truly optimized their fielding and feedback processes, or their ability to analyze and act on inputs to improve their performance.  Join us to for an engaging and information-packed half hour of best practices tips, followed by Q&A.  Learn to discover and interpret the discordant notes in the voice of your customers that can provide just the material and motivation you need to improve financial results and achieve excellence. This PACE Webinar will be hosted by Bruce Belfiore, CEO of BenchmarkPortal, and aims to help enhance your success in 2018!

Sign Up Here
 

December 13, 2017
What? Generation Z? We Are Still Trying to Understand Millennials! 

Contact center managers have to be sensitive to generational differences for valid, practical reasons. You want to properly understand what employees are saying and thinking AND you want to communicate and motivate in ways that will be properly understood by others. Multi-generational centers are the norm, and they are always a challenge. Now Generation Z is coming along - when many are still grappling with managing the Millennials. This Webinar will help you to work your way through the weeds of these issues, and develop a managerial approach that will bring you success.

PACE Members watch it here.

 


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