West Chapter Event 6.15.17

Join us at the historic Richard M. Nixon Library in Yorba Linda, California on June 15th from 9:00 am – 3:00 pm for a high caliber leadership conference focused on "Cost Effective Revenue" and "Profiting From Common Sense Customer Service” in the call center. This day-long event features expert speakers, a nationally recognized compliance Attorney, great networking, lunch and complimentary entrance to a historic, recently renovated must-see venue.

Session One - Profiting from Common Sense Service! In difficult economic times, service is the differentiating factor that builds relationships

Presented by Teresa Allen, Author, Speaker and Business Consultant currently ranked #1 on GlobalGurus.org list of world's top customer service experts. Common Sense Customer Service Keynote
Teresa Allen has presented her Profiting from Common Sense Customer Service keynote for businesses and associations across the US for over 20 years. Participants learn the tremendous positive or negative spin that can result from even the most basic customer service interaction!

 
 
Session Two - Why an Outbound Center Should Be Your Most Cost-Efficient Channel for Additional Revenue.

Presented by Jane Bulman and Glenn Wasser

Glenn and Jane are retired Comcast Execs with more than 45 years of combined experience in opening, running and occasionally closing contact centers for inbound, outbound and retention operations. Jane also has the benefit of expertise in the critical role of compliance and record keeping within the call center environment.

Special Guest Speaker Eric Allen, of Allen, Mitchell & Allen PLLC will provide a timely and critical compliance update on matters you need to know. Eric is a nationally recognized leader in matters of regulation, technology and compliance related to customer engagement.
 
 
Call Centers Care, PACE's philanthropic initiative, is partnering with Big Brothers Big Sisters of Orange County to raffle off some unbelievable prizes! All funds raised will go towards Big Brothers Big Sisters' nearly 4,000 professionally supported, one-on-one mentoring relationships. Benefitting children in your community who, due to no fault of their own, are the first in their family to graduate high school, attend college and be financially independent. Remember to bring some cash for a chance to win some enviable prizes and help out a worthwhile cause. 
 Register 4 or more team members for only $35 per person!
 
PACE Member Registration $39→
Non-Member Registration $49→
   
  Eric Allen is a partner at the Utah-based firm of Allen, Mitchell & Allen PLLC. Eric has a national practice focused on TCPA and TSR compliance and defense. Eric advises hundreds of sellers, debt collectors, call centers, lead generators and software dialer vendors around the globe. Eric has also been admitted in federal courts around the country to defend individual and class action consumer lawsuits.
 
   
Teresa Allen is owner of a national training and consulting firm focused on bringing common sense solutions to business and life! Her business, Common Sense Solutions, is a recipient of the Customer Service Training Practice of the Year Award from the International Stevie Awards for Sales & Customer Service. An internationally recognized customer service expert, Teresa has been presenting her highly acclaimed customer service keynotes and training programs across the U.S. and abroad for over twenty years.

Teresa is author of Common Sense Service: Close Encounters on the Front Lines, and is the co-author of The Service Path: Your Roadmap for Building Strong Customer Loyalty. Currently ranked #1 on the GlobalGurus.org list of global customer service experts, Teresa is ranked in the Top 10 of U.S. speakers by Speaking.com. Teresa is a two time recipient of the ASTD Professional Trainer of the Year Award. 
   
Jane Bulman brings forty years of telecommunications, marketing and customer engagement experience to CompliancePoint, including 28 years with Comcast, the nation’s largest cable and telecommunications company. Most recently, as Vice President of Telesales for Comcast, Jane developed and executed a teleservices compliance program considered to be among the most comprehensive of any company's.

Jane is a member of CTAM (Cable & Telecommunications Association for Marketing) and a recipient of several marketing awards. Her long-standing membership in Women in Cable and Telecommunications (WICT) includes a term as President of the Atlanta chapter. She started her career in radio, as both a sports and news reporter.
   
  Glenn Wasser worked at Comcast for the past 21 years and was the senior leader responsible for a wide range of marketing and contact center roles. As the Marketing SVP, Glenn provided direction to more than 400 division and field marketing professionals.

Prior to joining Comcast Glenn learned how to build and grow category leading brands during time at Coca-Cola, Stouffers and Canada Dry. He graduated with honors from the Emory University MBA program after finishing his undergraduate degree in Marketing in 3 years at the University of South Carolina.
   
  Thank you Sponsors