• We’re re-mixing the PACE Annual Convention and Washington Summit into one virtual can’t-miss experience.

  • [Over, but not done] Webinar Series: Real Truths for AI in the Contact Center

    The live series is over. Join PACE and Fidelum Partners in our LinkedIn group for excerpts, shares, and continued dialogue. Are you AI prepared?

  • Welcome to PACE

    PACE is the only non-profit trade association dedicated exclusively to the advancement of companies that engage with customers via the contact center.

    With a full array of offerings, PACE can help you and your team stay current with the latest technology, trends and developments in the contact center and customer engagement industry.

  • Want a chance to engage and share insights with fellow PACE members?  PACE Councils were designed for members to freely and confidentially share business challenges and best practices to support their individual needs.

  • Advance Your Career with PACE

    Become a Customer Engagement Compliance Professional (CECP) and be recognized as part of the leading customer engagement compliance community.

  • Welcome New PACE Members

    PACE promotes our members' ability to provide outstanding customer service and sales solutions delivered via omni channel communication including voice, email, chat, text and social media.

    PACE provides the tools and opportunities that allow businesses to become involved and stay engaged with amazing networking opportunities. Simply put, our members do business with other members.

PACE Files Amicus Brief in Autodialer Case Before the U.S. Supreme Court

PACE recently submitted an amicus brief to the Supreme Court for consideration in Facebook v. Duguid. The case addresses the proper interpretation of the “autodialer” definition in the Telephone Consumer Protection Act (TCPA), an issue that has frustrated contact center businesses for years.  

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PACE News You Can Use

In an effort to help members during this COVID-19 crisis, we have identified some of our members, who have available operational capacity in their contact centers or have solutions available for contact centers. If you are a contact center company or a solutions provider and would like to be included on the list please email craig.sell@paceassociation.org.

This list contains the company and direct contact information for operational capacity.

This list contains the company and direct contact information for solution providers.

Learn More

Infinity is a forward-thinking customer engagement and sales agency powered by our internal revenue system, Buyerlytics®. We help our clients get customers and keep customers, by providing world class customer service, inbound/outbound sales, lead-generation, account management and retention work. 

Member Spotlight - Learn More

PACE has grown into one of the largest trade associations in the world providing omni-channel customer engagement solutions for marketing, customer service, and compliance.

We enhance the ability of our members to provide outstanding customer engagement in omni- channel contact center environments through our four pillars:

We believe successful partnerships benefit everyone. We engage and support our members and partners through business development services, conferences and trade shows.

PACE provides a united voice in advocating for the benefit of contact centers on federal, state and local levels.

Our In-person and on-line educational events and regulation alerts cover all of the latest information on the broad spectrum of laws and regulations affecting every aspect of the contact center.

We provide programs and trainings to our members to share industry best practices, stay up-to-date on latest trends and offer advance professional education for contact center professionals.

PACE Compliance Offerings

PACE CECP Certification

As a Customer Engagement Compliance Professional, you will be equipped with the tools to help your company navigate through compliance with confidence.

PACE SRO Accreditation

A self-regulatory organization is an organization that contributes a portion of regulatory authority with governmental oversight bureaus in particular industries or professions.

PACE Regulatory Guide

Since 2003, our guides have clearly and accurately explained the ever-changing telemarketing rules and legislation in one, easy-access online source.

Compliance Officer's Forum

If you're a compliance officer, attorney or someone interested in learning about the regulations that govern it, this is your opportunity.