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  • PACE Regional Contact Center Summit

    Straight from his highly-rated keynote at ACX’19, Chris Malone will continue his powerful message at the PACE Regional Contact Center Summit in Akron on Wednesday, June 19. Don’t miss your chance to see this enlightening, motivational and thought provoking presentation regarding human perception!

  • Welcome to PACE

    PACE is the only non-profit trade association dedicated exclusively to the advancement of companies that engage with customers via the contact center.

    With a full array of offerings, PACE can help you and your team stay current with the latest technology, trends and developments in the contact center and customer engagement industry.

  • Advance Your Career with PACE

    Become a Customer Engagement Compliance Professional (CECP) and be recognized as part of the leading customer engagement compliance community.

    PACE also provides a Job Board where job seekers can browse a list of career opportunities available at PACE member companies.




  • A new resource that is open to the public and will allow PACE members to promote their businesses to those looking for all types of contact center services. Each PACE member is entitled to a listing as part of the increased value we are offering to all of our corporate members.


    Register Your Organization

  • Welcome New PACE Members

    PACE promotes our members' ability to provide outstanding customer service and sales solutions delivered via omni channel communication including voice, email, chat, text and social media.

    PACE provides the tools and opportunities that allow businesses to become involved and stay engaged with amazing networking opportunities. Simply put, our members do business with other members.

Successful knowledge management (KM) programs focus on measuring, tracking, & optimizing the delivery of value. But how do you link your KM capabilities & activities to specific outcomes?

Take a Closer Look

Upcoming Events

PACE has grown into one of the largest trade associations in the world providing omni-channel customer engagement solutions for marketing, customer service, and compliance.

We enhance the ability of our members to provide outstanding customer engagement in omni- channel contact center environments through our four pillars:

We believe successful partnerships benefit everyone. We engage and support our members and partners through business development services, conferences and trade shows.

PACE provides a united voice in advocating for the benefit of contact centers on federal, state and local levels.

Our In-person and on-line educational events and regulation alerts cover all of the latest information on the broad spectrum of laws and regulations affecting every aspect of the contact center.

We provide programs and trainings to our members to share industry best practices, stay up-to-date on latest trends and offer advance professional education for contact center professionals.

PACE Compliance Offerings

PACE CECP Certification

As a Customer Engagement Compliance Professional, you will be equipped with the tools to help your company navigate through compliance with confidence.

PACE SRO Accreditation

A self-regulatory organization is an organization that contributes a portion of regulatory authority with governmental oversight bureaus in particular industries or professions.

PACE Regulatory Guide

Since 2003, our guides have clearly and accurately explained the ever-changing telemarketing rules and legislation in one, easy-access online source.

Compliance Officer's Forum

If you're a compliance officer, attorney or someone interested in learning about the regulations that govern it, this is your opportunity.