2018 Convention & Expo Presentations

 2018 PACE Convention & Expo Presentations

ACX ’18 Opening Presentation
Customer Experience Journey Mapping
Helping You Optimize End-to-End CX

Erica Cockfield, Cox Communications    
Bruce Belfiore, BenchmarkPortal
CareerBox: Transforming Lives and Driving Economies
Lillian Chege, CareerBox
Marijuana in the Workplace
What Every Contact Center Operations Professional Needs to Know

Christine Cunneen, Hire Image
Technology Enabling Faster And Simplified Cross-Functional Agent Training
Jason Queener, LiveVox
Aaron Easely, LiveVox
General Data Protection Regulation (GDPR)
Matt Dumiak, CompliancePoint
Lori Mininger, Mac Murray & Shuster LLP 
A Market Update on Call Center Locations Trends
Keith Weaver, Grant Whittle, Jarrett Dunaway, Mohr Partners
Building Customer Confidence in a Connected World: 
Enable Trusted Experiences Across all Channels

May Cho, Comcast
Matt Edmunds, Neustar
Andy Balthaser, Alorica
The Trifecta of a Winning Organization: 
A Great Experience for the Customer, the Employee and the Company

Russell Onofrio, Visiting Nurse Service of New York
Mining for Gold in Customer Calls:
Using AI + HI to Put Quality back into Customer Service

Jim Iyoob, Shawndra Tobias, Etech Global Services
Ram Gupta, Penske
Leveraging Preference Management to Advance Digital Customer Engagement
Louis Summe, LiveVox 
Are you suffering the pains that come from delivering inconsistent customer experience across your business/BPO?
Steve Weston, EPIC Connections
Laureen Peltier, Securian
Finally, AI’s ability to listen to you customers: Turning the Contact Center into an Insights Center
Don Davey, Tethr
The Power of Culture: A Shifting of the Workforce
Bryan Crouch, A Marketing Resource
Vaney Hariri, Tamien Dysart, Think 3D Solutions 
Featured Solutions Presentations
Easy AI to automate your business
Are Your Calls Getting Through?
Noble Gamification
Noble Systems
TCPA Compliance and Customer Engagement
Outperform on Agent Retention, and Increase Sales in the Process