2018 Convention & Expo Presentations


 2018 PACE Convention & Expo Presentations

ACX ’18 Opening Presentation
 
Customer Experience Journey Mapping
Helping You Optimize End-to-End CX

Erica Cockfield, Cox Communications    
Bruce Belfiore, BenchmarkPortal
 
CareerBox: Transforming Lives and Driving Economies
Lillian Chege, CareerBox
 
Marijuana in the Workplace
What Every Contact Center Operations Professional Needs to Know

Christine Cunneen, Hire Image
 
Technology Enabling Faster And Simplified Cross-Functional Agent Training
Jason Queener, LiveVox
Aaron Easely, LiveVox
 
General Data Protection Regulation (GDPR)
Matt Dumiak, CompliancePoint
Lori Mininger, Mac Murray & Shuster LLP 
 
A Market Update on Call Center Locations Trends
Keith Weaver, Grant Whittle, Jarrett Dunaway, Mohr Partners
 
Building Customer Confidence in a Connected World: 
Enable Trusted Experiences Across all Channels

May Cho, Comcast
Matt Edmunds, Neustar
Andy Balthaser, Alorica
 
The Trifecta of a Winning Organization: 
A Great Experience for the Customer, the Employee and the Company

Russell Onofrio, Visiting Nurse Service of New York
 
Mining for Gold in Customer Calls:
Using AI + HI to Put Quality back into Customer Service

Jim Iyoob, Shawndra Tobias, Etech Global Services
Ram Gupta, Penske
 
Leveraging Preference Management to Advance Digital Customer Engagement
Louis Summe, LiveVox 
 
Are you suffering the pains that come from delivering inconsistent customer experience across your business/BPO?
Steve Weston, EPIC Connections
Laureen Peltier, Securian
 
Finally, AI’s ability to listen to you customers: Turning the Contact Center into an Insights Center
Don Davey, Tethr
 
The Power of Culture: A Shifting of the Workforce
Bryan Crouch, A Marketing Resource
Vaney Hariri, Tamien Dysart, Think 3D Solutions 
 
Featured Solutions Presentations
 
Easy AI to automate your business
Moonoia
 
Are Your Calls Getting Through?
Neustar
 
Noble Gamification
Noble Systems
 
LiveVox
 
TCPA Compliance and Customer Engagement
iconnectiv
infutor
 
Outperform on Agent Retention, and Increase Sales in the Process
DailyPay
 
PayActiv
 
 
 


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