AnswerNet Acquires Synergy Solutions
(July 9, 2018) Philadelphia, PA AnswerNet, a full-service provider of inbound, outbound and automated contact center services, acquires Synergy Solutions in an asset transaction. Synergy Solutions specializes in high-touch consultative customer service and sales support programs for many of the nation's leading brands.
Headquartered in Phoenix, Arizona, Synergy Solutions was established in 1999 and focuses on innovative customer interaction solutions with an emphasis on proactive and innovative process improvement. This allows Synergy Solutions to provide superior results for its clients in fast-growth retail and e-commerce, as well as traditional verticals such as healthcare, insurance, and financial services. Often known for its client-centric approach to high-quality relationships, Synergy Solutions is a well-recognized industry leader.
Gary Pudles, President and CEO of AnswerNet states, “Synergy Solutions furthers AnswerNet's continued growth in high-touch customer engagement space for well-known companies and brands. AnswerNet's customer care business has been growing exponentially over the last three years and adding the incredible Synergy team further deepens our strength in providing solutions that help our clients continually stand out in providing support to their customers.”
Synergy's President and co-founder Lori Fentem is also staying with AnswerNet after the sale and will work closely with Pudles on building and executing AnswerNet's growth strategy. Fentem is a well-regarded leader in the contact center industry and currently serves as the Chairwoman of the Board of Directors for Professional Association of Customer Engagement (PACE) — one of the top trade associations for the contact center industry.
“We are thrilled by the opportunity to become part of the AnswerNet family. Both companies are very entrepreneurial and built on a culture of human and technological innovation,” says Fentem. “This acquisition allows Synergy the ability to continue to offer high-touch customer experience solutions while leveraging an expanded network of service delivery sites and new omnichannel technology along with the resources and depth of experience of the AnswerNet leadership team. I believe that integrating with AnswerNet will present the ideal environment for Synergy employees and clients.”
AnswerNet is a full-service provider of inbound, outbound and automated call center and business process outsourcing (BPO) services. AnswerNet has 25+ contact centers within the continental United States and Canada, providing a vast range of services such as telephone answering services, appointment setting and confirmation, customer support, sales, lead qualifications and market research that optimize client businesses. These are only a small selection of contact management solutions provided to thousands of clients, for which we process tens of millions of contacts every year. AnswerNet has been recognized for its various achievements by Inc. Magazine (the Annual “Inc. 500 List of Fastest Growing Private Companies”), Customer Interaction Solutions Magazine (the Top 50 Teleservices Agencies) and, most recently, was named a “Best Run Company” by SmartCEO magazine.