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M&A and Valuation Insights – How Contact Center Companies Are Being Valued in The Market

Understanding how contact center companies are valued in the market, is important for an industry where consolidation activities have become increasingly common.
Knowing which factors affect your top and bottom-line growth and being prepared for the challenges faced by contact centers in this competitive market, is critical for assessment and avoiding deal-breakers.
This webinar will prepare you with industry trends, helpful tips on what drives and detracts value in today’s market, advice to stay competitive by improving contact center business processes, while also providing critical information for other organizations currently looking to bring contact center and operations in-house through acquisition.
Join Corporate Advisory Solutions and PACE as we explore how you can evaluate the consolidation opportunities to increase your enterprise value in the market.


Michael Lamm
Managing Partner

As a Managing Partner at Corporate Advisory Solutions, Michael oversees and executes on M&A engagements, investment opportunities, compliance/regulatory assessments, strategic consulting, valuation, expert witness litigation matters while also charting the firm’s corporate direction and strategic growth plan.

Michael is actively involved in leading industry associations including ACA (International Affiliate Board Member), Institute for Collection Leadership (ICL – Board Advisor), Receivables Management Association (RMA), the Association for Corporate Growth – Philadelphia chapter (membership committee), the American University Alumni Association (chapter leader) and the Healthcare Financial Management Association (HFMA).

He is committed to giving back to the M&A advisory community by frequently speaking at industry events on M&A and valuation trends. He is also a regular contributor to industry publications where he offers analysis, posts blogs and writes articles.

Mark Russell
Managing Partner

As a co-founder of Corporate Advisory Solutions, helping clients prepare their businesses for sale is only one of Mark’s responsibilities. He manages all aspects of the firm’s operations and transaction advisory engagements while working from the firm’s Chevy Chase, MD office. Mark also plays a central role in the firm’s Merchant Banking business. In addition to helping clients prepare a business for sale, he works with clients who wish to make an acquisition to either grow or diversify a business. Drawing upon his many years’ experience in Merchant Banking and Advisory Services, Mark also provides valuation and strategic consulting services to client companies.

Prior to co-founding Corporate Advisory Solutions, Mark spent twelve years supporting clients at Kaulkin Ginsberg, a strategic advisory firm in the accounts receivable management industry. Mark was a Director and helped to oversee and manage various client engagements.

Mark is actively involved in leading industry associations including ACA International (asset buyers committee), Receivables Management Association (RMA), the Association for Corporate Growth – national chapter, Healthcare Financial Management Association (HFMA), Turnaround Management Association (TMA) and Washington, DC-area networking groups.


A Free Webinar

Thursday, October 10th
1 – 2 PM ET/12 – 1 PM CT

Members Register Here  

Non-Members Register Here