M&A and Valuation Insights – How Contact Center Companies Are Being Valued in The Market

In an industry where consolidation activities have become increasingly common, understanding how contact center companies are valued in the market – such as knowing which factors affect top and bottom-line growth, and knowing which challenges to be prepared for – is critical for assessment and avoiding deal-breakers.

During this webinar, join CAS’ principles, Michael Lamm and Mark Russell, as they cover:
  • Overview & trends in the contact center industry
  • Technology disruptors & legislation impacting the industry
  • Value drivers and detractors for companies
  • Notable transactions
This is a great opportunity to explore how the contact center industry consolidation opportunities are being evaluated, and to understand how companies can increase their enterprise value in the market.

Michael Lamm
Managing Partner

As a Managing Partner at Corporate Advisory Solutions, Michael oversees and executes on M&A engagements, investment opportunities, compliance/regulatory assessments, strategic consulting, valuation, expert witness litigation matters while also charting the firm’s corporate direction and strategic growth plan.

Michael is actively involved in leading industry associations including ACA (International Affiliate Board Member), Institute for Collection Leadership (ICL – Board Advisor), Receivables Management Association (RMA), the Association for Corporate Growth – Philadelphia chapter (membership committee), the American University Alumni Association (chapter leader) and the Healthcare Financial Management Association (HFMA).

He is committed to giving back to the M&A advisory community by frequently speaking at industry events on M&A and valuation trends. He is also a regular contributor to industry publications where he offers analysis, posts blogs and writes articles.

Mark Russell
Managing Partner

As a co-founder of Corporate Advisory Solutions, helping clients prepare their businesses for sale is only one of Mark’s responsibilities. He manages all aspects of the firm’s operations and transaction advisory engagements while working from the firm’s Chevy Chase, MD office. Mark also plays a central role in the firm’s Merchant Banking business. In addition to helping clients prepare a business for sale, he works with clients who wish to make an acquisition to either grow or diversify a business. Drawing upon his many years’ experience in Merchant Banking and Advisory Services, Mark also provides valuation and strategic consulting services to client companies.

Prior to co-founding Corporate Advisory Solutions, Mark spent twelve years supporting clients at Kaulkin Ginsberg, a strategic advisory firm in the accounts receivable management industry. Mark was a Director and helped to oversee and manage various client engagements.

Mark is actively involved in leading industry associations including ACA International (asset buyers committee), Receivables Management Association (RMA), the Association for Corporate Growth – national chapter, Healthcare Financial Management Association (HFMA), Turnaround Management Association (TMA) and Washington, DC-area networking groups.


A Free Webinar

Thursday, October 10th
1 – 2 PM ET/12 – 1 PM CT

Members Register Here  

Non-Members Register Here