Summit Agenda


Saturday September 16, 2017

 
8:00 am - 9:00 am
CECP Registration Check In
Meeting Room 5

9:00 am - 5:00 pm
CECP Certification Training - Day One
Meeting Room 5

Sunday September 17, 2017

 
9:00 am - 4:00 pm
CECP Certification Training - Day Two
Meeting Room 5

12:00 pm - 5:00 pm
Registration Open
Renaissance Ballroom Foyer

6:00 pm - 8:00 pm
Welcome Reception
Hotel Lobby "Mingle" space

Monday September 18, 2017

 
6:30 am - 7:30 am
Runners Network

8:00 am - 5:00 pm
Registration Open
Renaissance Ballroom Foyer

8:00 am - 5:00 pm
Platinum Lounge

8:00 am - 9:00 am
Breakfast

8:00 am - 10:00 am
CECP Certification Exam*
Meeting Room 5

9:00 am - 9:30 am
Welcome Address
Stuart Discount, PACE Chair

9:30 am - 10:30 am
Keynote Address
Alex Castellanos
Political Strategist and Analyst with CNN

10:30 am - 11:00 am
Coffee Break/Meet & Greet with Alex

11:00 am - 11:45 am
Federal Trade Commission Perspective
Lois C. Greisman, Associate Director, Division of Marketing Practices

11:45 am - 12:30 pm
You've Got To See It to Believe: Simulations of Actual Compliance Problems That You Must Avoid
Tom Nowaczyk, Director Product Management/TCPA & Compliance Solutions, Neustar

12:30 pm - 12:45 pm
Lunch Break

12:45 pm - 1:30 pm
State Attorneys General and their Role in Protecting Consumers
Blake Bee, Program Counsel, National Association of Attorneys General
Philip Ziperman, Office of Consumer Protection, Attorney General for the District of Columbia

1:45 pm - 2:30 pm
A Contact Center Vendor's Perspective of the Federal Regulatory Environment - How We Got Here and Where We Need to Go
Jim Noble, Founder, President & CEO, Noble Systems

2:30 pm - 3:15 pm
COF LIVE + TCPA Appeal Update
Reid Houser, Head of Global Compliance, Sitel
Nick Whisler, Partner, Mac Murray & Shuster
Michele Shuster, Partner, Mac Murray & Shuster
Rebekah Johnson, President, Gloria-Mac Consulting

3:15 pm - 3:30 pm
Break

3:30 pm - 4:15 pm
Why is Customer Engagement So Risky? Does it Have to Be?
Suresh Subramanian, Vice-President, Global Industry Relations, iconectiv
Patrick Wilcox, Director of Product Management, iconectiv

4:15 pm - 5:00 pm
Vicarious Liability - You’re You and I’m Me . . . or Maybe Not
Panel Discussion
Michele Shuster, Partner, Mac Murray & Shuster; PACE General Counsel
Holly Borgmann, Head of Government Affairs, ADT

5:00 pm - 6:00 pm
Diamond Reception

7:00 pm - 9:00 pm
National Elite Yacht

Tuesday September 19, 2017

 

8:00 am - 1:00 pm
Registration Open

8:00 am - 1:00 pm
Platinum Lounge

8:00 am - 9:00 am
Breakfast

9:00 am - 10:00 am
Federal Communications Commission Perspective
Mark Stone, Deputy Chief, Consumer and Governmental Affairs Bureau

10:00 am - 10:15 am
Coffee Break

10:15 am - 11:15 am
Updates from the Bar: How the Courts are Affecting Customer-Contact Operations and Vice Versa
Joseph Bowser, Member, Innovista Law PLLC
Mark Mallah, General Counsel, LiveVox
Eric McCaffery, VP Business Development, Empereon Marketing
Moderator: John Stanovcak, Contact Center Compliance

11:15 am - 11:30 am
Lunch Break

11:30 am - 12:15 pm
Caller ID Labeling by the Carriers and Their Associated Analytics Companies. How Can We Get Our Legal Customer Contacts Back? 
Rebekah Johnson, President, Gloria-Mac Consulting

12:15 pm - 12:30 pm
Closing Remarks
Stuart Discount, PACE Chair

1:00 pm - 4:30 pm

 
5:00 pm - 7:00 pm
Hill Visits/Advocacy Day Wrap-Up
Open to all Summit attendees
Renaissance Hotel Bar


Agenda subject to change, pending speaker confirmation