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Archive July 2019

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Inbound telemarketing supervisor profile

By Marcia Jenkins, Senior Operations Manager, Quality Contact Solutions
Inbound telemarketing may sound like a simple profession if you’ve never worked in an inbound telemarketing call center before. You answer the phone, look up answers for customers or prospects, solve problems, enter orders, upsell or cross sell, and note all the details in your CRM. Easy! Well…

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