Chapter Boards
Central Chapter
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President
Rebecca Carr
Weight Watchers
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Vice President
John Coulter
Five Star Call Centers
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Social Media Chair
Pat Calvert
Career Search Associates
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Board Member
Mary Hall
V12 Data
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Past President
Michael Thompson
TPG TeleManagement, Inc.
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Board Member
Blake Brock
Damascus Edge, Inc.
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Board Member
Brian Smith
National Association of
Boards of Pharmacy
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New York Metro Chapter
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Rich Simms
President (2017-2018)
Development Manager
DialAmerica
97 Market Point Drive, #316
Greenville, SC 29607
Cell: (845) 565-4148
Office: (864) 240-9182
rsimms@dialamerica.com
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Jeff Milberg
FJ Associates, LLC
370 Bridgegate Drive
Cary, NC 27519-7190
Cell 914-482-1056
milbergj@aol.com
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John Ruby
President/CEO
GCOM
7 Cove Hollow Court
Newton, NJ 07860
Office: 973-300-9345
Cell: 973-945-6094
Jruby@gcomworldwide.com
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Joe Pennacchio
Chief Technology Officer
Kipany Productions Ltd.
32 East 39th Street
New York, NY 10016
Cell: (646) 300-0120
jpennacchio@kipany.com
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Jennifer Waite
Sr. Director, Customer Innovation
Partner Program
Verint
250 Bank Street
Morrisville, PA 19067
Office: (678) 243-4557
Cell: (404) 353-9270
jennifer.waite@verint.com
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Frank Fuhrman
Sr. Solutions Consultant
8x8, Inc.
New York
Office: (347) 732-2820
Cell (914) 774-7490
fuhrman.frank@gmail.com
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Mary Ellen Kayden
Customer Experience Consultant
Kayden Consulting
123 Culver Street
Somerset, NJ 08873
(732) 485-9859
mek725nj@gmail.com
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Tim Grogan
Director of Enterprise Sales
Five9, Inc.
299 Crittenden Drive
Newtown, PA 18940
Office: (215) 497-9820
Cell: (215) 435-7588
tim.grogan@five9.com
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David Webster
Consultant
42 Murray Hill Park
Malden, MA 02148
Office: (781) 605-2313
Cell: (781) 605-5300
davidwebster515@gmail.com
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Suzanne Ronner
Customer Experience Professional
20 Farview Rd
Hopewell Junction, NY 12533
Cell (845) 489-8495
suzronner@gmail.com
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Jason Zoppel
Director of Enterprise Sales
Five9, Inc.
1531 Cindy Court
Lakewood, NJ 08701
Cell: (732) 598-8571
jason.zoppel@five9.com
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President
Brandon Sailors
Executive Director, CBE Financial Services
Interactive Messaging
CSG International
M 614.271.8683 T 402.963.8710
Brandon.Sailors@csgi.com
www.csgi.com
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Nina M. Vorndran
Incept
4150 Belden Village St. NW Suite 205
Canton, OH 44718
(707) 889-7048
nina.vorndran@inceptresults.com
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Sarah Nelson
Marketing Manager
Incept
4150 Belden Village St. NW, Suite 205
Canton, OH, 44718
Office: (330) 994-1345
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Anthony Cacciatore | Associate
Mac Murray & Shuster LLP
6530 West Campus Oval, Suite 210 | New Albany, Ohio 43054
614.939.9955 (O) | 614.939.9954 (F) | 813.504.5848 (C)
acacciatore@mslawgroup.com | www.mslawgroup.com
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Philadelphia Metro Chapter
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Co-President
Marshall Ogen
PharmaCentra
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Co-President
Yuen (May) Cho
Comcast
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Secretary
Valerie Schlitt
VSA Associates
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Board Member
Michael D. Champion
American Water Resources
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South Central Chapter
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President
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Board Member
Mark Brody
ProCallUSA
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Southeast Chapter
West Chapter
