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Regional Event - Akron/Cleveland, May 2019

PACE Regional Contact Center Summit
Akron / Cleveland


Thursday, May 16, 2019
10:00 AM - 4:00 PM
The Taylor Institute for Direct Marketing
The University of Akron
Akron, OH

Understanding Compliance, Improving Operations

Agenda

10:00am - 10:15am PACE Introduction  
10:15am - 11:15am Operations Panel  Employee Retention:  How Stress Impacts Your Contact Center Workforce and What You Can Do About It.
Speakers
Dr. James Diefendorff, University of Akron and Associate Editor, Personnel Psychology
Kami Treharn,  Coleman Professional Services
Sam Falletta, CEO, Incept
11:15am - 11:30am Break  
11:30am - 12:30pm Compliance Panel What Every Contact Center Manager, Owner or Director Needs to Know About Compliance
Speakers
Garry Brown, Highlights
Michele Shuster, Mac Murray and Shuster
12:30pm - 1:15pm Networking Lunch/Exhibits  
1:15pm - 2:15pm Operations Panel What it Takes to Operate a First Class Contact Center
2:15pm - 3:00pm Featured Solutions Providers  
3:00pm - 3:15pm Break  
3:15pm - 4:15pm Technology Panel How Technology Helps With Compliance

Member Registration

Non-Member Registration

$49 for Members / $69 for Non-Members