Monthly Compliance Webinar Series


 
Join PACE and MacMurray and Shuster for our members-only monthly Compliance & Regulatory Webinar Series. Each month, we'll bring you the latest in news regarding the complicated and constantly changing regulatory environment that affects the contact center industry. 

If you are a PACE Member and want to view previous webinars, click here. 
  
  

Upcoming Webinar 

May  - Call Authentication and the Journey to Restoring Trust in Calls
Thursday, May 28th
1 - 2 PM ET/12 - 1 PM CT
 
In the fight against illegal robocalls, the TRACED Act and recent FCC rules mandate that telecom providers implement STIR/SHAKEN call authentication standards by June 30, 2021. While the intent of these regulations is to protect consumers, an unintended consequence is that legitimate calls are mistakenly blocked or tagged as spam.  
 
Join Michele Shuster, PACE General Counsel, and Jonjie Sena, Senior Director of Product Marketing at Neustar, to learn what call originators need to know:
  • How new call regulations will impact your business
  • How calls are authenticated through STIR/SHAKEN
  • How to prevent and remedy wrongful call blocking and spam tagging
  • Ways to influence how outbound calls are assessed through STIR/SHAKEN
  • The evolution of STIR/SHAKEN – what’s next in restoring trust in calls?
 
While it may seem like much is beyond your control, there are steps businesses can take now to improve call operations, ensure outbound calls get through, and increase contact rates. 
 

 
Presenters:
Jonjie Sena, Senior Director of Product Marketing at Neustar
Michele Shuster, PACE General Counsel


Speaker/s:
Michele Shuster
Michele is a founding partner of Mac Murray & Shuster, where she brings extensive experience in working with clients of all sizes involved in highly regulated industries. She has established a solid record of representing clients in consumer protection matters before state attorneys general, the FTC, and FCC, in addition to conducting regulatory compliance audits and providing counsel on advertising and privacy issues.

Michele currently serves as General Counsel to the Professional Association for Customer Engagement (PACE) and oversees its Self-Regulatory Organization program. In this role, and with her significant depth of experience related to TCPA compliance, she was an integral part of PACE’s successful challenge to the FCC’s 2015 TCPA Declaratory Ruling. She has an exceptional foundation in U.S. privacy laws and regulations and is accredited as both a Certified Information Privacy Professional (CIPP/US) through the International Association of Privacy Professionals (IAPP) and Customer Engagement Compliance Professional (CECP) through PACE.

Jonjie Sena
Jonjie Sena is Senior Director of Product Marketing at Neustar and is responsible for driving the go-to-market strategy for Neustar’s portfolio of trusted communications solutions.
 Jonjie has over two decades of experience in driving the development and launch of innovative solutions for communications service providers and enterprises around the world. Prior to joining Neustar, Jonjie held senior positions at TEOCO, Ventraq and ACE*COMM. Jonjie has a BS CompSci from the University of the Philippines and a MS CompSci from the State University of New York.


 


June  - Trademarks and Other Intellectual Property
Learn how to protect your intellectual property by joining PACE General Counsel, Michele Shuster on Thursday, June 25th from 1 – 2 PM ET/12 – 1 PM CT, for this members only webinar.

PACE Members Register Here

Speaker/s:
Michele Shuster
Michele is a founding partner of Mac Murray & Shuster, where she brings extensive experience in working with clients of all sizes involved in highly regulated industries. She has established a solid record of representing clients in consumer protection matters before state attorneys general, the FTC, and FCC, in addition to conducting regulatory compliance audits and providing counsel on advertising and privacy issues.

Michele currently serves as General Counsel to the Professional Association for Customer Engagement (PACE) and oversees its Self-Regulatory Organization program. In this role, and with her significant depth of experience related to TCPA compliance, she was an integral part of PACE’s successful challenge to the FCC’s 2015 TCPA Declaratory Ruling. She has an exceptional foundation in U.S. privacy laws and regulations and is accredited as both a Certified Information Privacy Professional (CIPP/US) through the International Association of Privacy Professionals (IAPP) and Customer Engagement Compliance Professional (CECP) through PACE.

 


July  - All the Infographics You Could Ever Want
A webinar of compliance infographics.  Get all the compliance you need on one page, but joining PACE General Counsel, Michele Shuster on Thursday, July 23rd from 1 – 2 PM ET/12 – 1 PM CT for this members only webinar.

PACE Members Register Here

Speaker/s:
Michele Shuster
Michele is a founding partner of Mac Murray & Shuster, where she brings extensive experience in working with clients of all sizes involved in highly regulated industries. She has established a solid record of representing clients in consumer protection matters before state attorneys general, the FTC, and FCC, in addition to conducting regulatory compliance audits and providing counsel on advertising and privacy issues.

Michele currently serves as General Counsel to the Professional Association for Customer Engagement (PACE) and oversees its Self-Regulatory Organization program. In this role, and with her significant depth of experience related to TCPA compliance, she was an integral part of PACE’s successful challenge to the FCC’s 2015 TCPA Declaratory Ruling. She has an exceptional foundation in U.S. privacy laws and regulations and is accredited as both a Certified Information Privacy Professional (CIPP/US) through the International Association of Privacy Professionals (IAPP) and Customer Engagement Compliance Professional (CECP) through PACE.