Monthly Compliance Webinar Series

Join PACE and MacMurray & Shuster for our members-only monthly Compliance & Regulatory Webinar Series. Each month, we'll bring you the latest in news regarding the complicated and constantly changing regulatory environment that affects the contact center industry. 

If you are a PACE Member and want to view previous webinars, click here. 

Upcoming Webinars 

October - Rights and Responsibilities: What Contact Centers and Employers Need to Know about Legal and Medical Marijuana

Thursday, October 22, 2020
2:00 - 3:00pm ET

As if compliance issues were not complicated enough for employers and contact centers; they are now required to navigate complicated legalized and medical marijuana issues.  Spend an hour learning what issues lurk on the horizon and how to avoid potential pitfalls. Topics covered will include Americans with Disabilities Act, TCPA, PCI, FDA advertising rules for contact centers that advertise or warehouse marijuana products, privacy issues and the latest on federal and state marijuana laws.
PACE Members Register Here

Michele Shuster is a founding partner of Mac Murray & Shuster, where she brings extensive experience in working with clients of all sizes involved in highly regulated industries. She has established a solid record of representing clients in consumer protection matters before state attorneys general, the FTC, and FCC, in addition to conducting regulatory compliance audits and providing counsel on advertising and privacy issues.

Michele currently serves as General Counsel to the Professional Association for Customer Engagement (PACE) and oversees its Self-Regulatory Organization program. In this role, and with her significant depth of experience related to TCPA compliance, she was an integral part of PACE’s successful challenge to the FCC’s 2015 TCPA Declaratory Ruling. She has an exceptional foundation in U.S. privacy laws and regulations and is accredited as both a Certified Information Privacy Professional (CIPP/US) through the International Association of Privacy Professionals (IAPP) and Customer Engagement Compliance Professional (CECP) through PACE.

Chad Blackham is an Associate Attorney at Mac Murray & Shuster LLP, where he works with businesses in highly regulated industries including teleservices, financial services, and medical marijuana. He helps clients understand and proactively manage compliance with federal and state consumer protection and privacy laws and has assisted with litigation and defense of government enforcement actions by the Consumer Financial Protection Bureau and Federal Communications Commission.