Start Date: 6/10/2020 1:00 PM EDT
End Date: 6/10/2020 2:00 PM EDT
Event Website: http://resources.paceassociation.org/educational-webinars/unleash-your-customer-service-teams-best-ideas/
Unleash Your Customer Service Team’s Best Ideas For a Better, Bolder Future
I.D.E.A. Inspiration Summit
June 10th 1-2 pm EST LIVE!
In this time of extraordinary uncertainty and change, your contact center team has learned to quickly adapt to do the best they can, with what they have, from where they are.
You’ve seen what can be done, despite constraints, as you worked to find creative, sometimes even Herculean solutions to serve your customers while keeping everyone safe. We’ve heard your amazing stories: transitioning almost overnight to a team of home-based agents; rapid ramps to support increased call volume; transforming processes to serve your customers new urgent needs.
As we look beyond this immediate crisis to establish a new normal, how will you leverage this spirit of micro-innovation, problem solving, and customer advocacy on your team?
Recent research from our ACX’20 keynote speaker, Karin Hurt and David Dye, shows that employees have game-changing ideas but frequently don’t speak up to share them. Don't risk returning to “business as usual” and waste money and miss opportunities to make your organization better.
We want to help you during this challenging time. And we know resources are tight.
That’s why we’re partnering, with Karin and David, to offer a FREE I.D.E.A. inspiration Summit, for our PACE community, to give you practical tools and techniques to draw out the best ideas from your team. Karin will be recognizing some of your best micro-innovations and best practices in her keynote at ACX’20.
They’ll draw on techniques from their new book, Courageous Cultures: How to Build Teams of Micro-Innovator’s Problem Solvers and Customer Advocates (which we encourage you to pre-order for yourself and your team).
What You'll Learn
- Techniques for quickly capturing best practices and lessons learned from the COVID-19 crises to incorporate as your team works together to establish a new normal
- The leading causes of FOSU (Fear of Speaking Up) and how to avoid them
- Ways to focus your team for better ideas
- How to quickly vet ideas to find the gems
- An easy technique to position your ideas and get the support you need
Register today and receive your free I.D.E.A. Incubator Guide and get ready to unleash your team’s best ideas for a brighter, bolder future.