Start Date: 1/19/2021 1:00 PM EST
End Date: 1/19/2021 1:30 PM EST
Crucial Questions: How to Determine if Conversational IVR is Right for Your Business
With 56 percent of consumers preferring to message rather than call a business for customer support, many companies are turning to Interactive Voice Response (IVR) systems to provide prompt service. But if you’re relying on stale technology to deliver a seamless experience, you could be putting customer loyalty in jeopardy – 51% of customers abandon a business after poor IVR experience.
In this interactive session, Kartik Poddar will share insights gleaned from Haptik’s 150+ Conversational AI implementations on topics including:
- The current state of IVR technology,
- How to know if Conversational IVR is right for your business
- How to measure the success of IVR systems
Haptik is one of the world’s largest Conversational AI companies, having reached over 100 million devices, and processed over 3 billion conversations to date. The company’s intelligent virtual assistant solutions enable Fortune 500 brands globally to enhance customer experience while saving costs and increasing sales. Haptik has been the recipient of several industry accolades, including the Frost & Sullivan Award for Conversational AI Company of the Year 2018, and recognition as one of the Top 25 AI Companies in the World 2018 by AI Time Journal. Haptik’s leading clients and partners include Samsung, Oyo Rooms, KFC, Coca-Cola, Tata Group, Club Mahindra, and Zurich Insurance among others. Haptik is a part of the Reliance group of companies, who acquired a majority stake in the company in a $100 million deal in April 2019. For further information visit https://haptik.ai
Kartik Poddar, Chief Business Officer, Haptik
With more than a decade of experience in the domains of marketing and product management with famous global powerhouses such as Microsoft, Kartik Poddar has been leading the Business side of conversational AI platform, Haptik for nearly 3 years now. In his role, Kartik has been working closely with Haptik’s clients across various industries and helping them develop customized Intelligent Virtual Assistant (IVA) solutions for specific business processes that help the enterprises to ‘bot-o-mate’ their operations efficiently.
Amongst the first employees at Komli Media, he led the product initiatives of Komli’s audience measurement and retargeting platforms and was driving their product marketing and GTM efforts across APAC. At Microsoft, he was the product manager on Microsoft’s search engine, Bing, during which he also filed for a patent on “Software Downloads on Search Page”. Prior to joining Haptik, Kartik founded a content distribution venture called Fropcorn where he led product, fundraising, and business development efforts for the company. Fropcorn was recognized as one of the top 30 tech companies in India by YourStory and was part of the first cohort of GenNext Innovation Hub, an accelerator by Microsoft and RIL.
At Haptik, Kartik leads the Enterprise vertical where he is responsible for the overall growth of the business.
His role is aligned with the strategic vision of Haptik that seeks to make the most of the unprecedented market demand for chat-based solutions in business by deploying its advanced conversational AI platform across industries.
A creative soul to the core, he is also a member of Kaamedy Inc., an improv comedy troupe of white- collar executives that performs regularly at corporate events and leading performance venues across India.