Start Date: 3/18/2020 12:00 PM EDT
End Date: 3/18/2020 1:00 PM EDT
Customer Experience Architecture: Using Agent Insights to Design a Remarkable Customer Experience
Join PACE and Etech’s Chief Customer Officer Jim Iyoob, as he lays out the architecture needed for human intelligence to meet artificial intelligence to improve your customer experience. Technology represents the HOW of change & humans represents the WHY of change and during this insightful webinar, Jim will discuss going beyond technology & data to reach human wisdom. You will leave with an understanding of applied techniques and practical applications that you can take back to your organization and implement immediately.
- Wednesday, March 18
- 12:00 – 1:00 PM ET