Start Date: 7/23/2020 1:00 PM EDT
End Date: 7/23/2020 2:00 PM EDT
Event Website: https://www.paceassociation.org/compliance-webseries
PACE Compliance & Regulatory Webinar Series
Thursday, July 23, 2020
12 PM CT/1 PM ET
Biometrics in the Contact Center: Managing the Risks
Once the stuff of science fiction, contact centers and other businesses are increasingly integrating biometric technology into their daily operations. From fingerprint-based timekeeping systems and data access management to more novel approaches including voice recognition to authenticate callers, many organizations are finding that biometric identification systems offer greater security, convenience, and accountability.
In adopting these technologies, however, companies may unknowingly run afoul of strict biometric privacy laws and regulations, as exemplified by the recent $550 million settlement regarding Facebook’s use of facial recognition technology.
Join PACE General Counsel Michele Shuster and Mac Murray & Shuster Senior Attorney Chris Wager to learn more about how you can successfully implement biometric technologies across your business while ensuring compliance with applicable laws.
Note: All PACE compliance webinars are now available for PACE members ONLY! If you are a PACE member, be sure to login to the PACE website to register. If you are not a PACE member, but would like to become one so that you can take advantage of these webinars, please contact Stuart Discount at firstname.lastname@example.org