Please look up associate information:
By Email Address:
Look Up Associate Info
Are you interested in learning more about PACE membership?
Already a PACE Member
Close Associate Updates
Please select your Guest Type:
Close Guest Updates
Start Date: 8/22/2019 1:00 PM EDT
End Date: 8/22/2019 2:00 PM EDT
Thursday, August 22, 2019
12 PM CT/1 PM ET
Unleashing Your Performance Secret Weapon: Contact Center Supervisors
For decades the contact center industry has struggled to unleash its most important performance weapon. What makes this mystery so well kept? In this session you’ll learn about the massive impact, mysterious debacles, why the fail, truths about performance coaching, and opportunities for you to seize.
The reality is, contact center performance rests solely on the shoulders of the frontline contact center supervisor, yet they should not accept any blame for failure. In this session you’ll learn why.
Join us for this insight packed webinar with Jim Rembach, President at Call Center Coach, and learn how you can unleash your very own performance secret weapon and drive success in contact center performance, including topics such as:
1:00 PM to 2:00 PM EDT
2:00 PM to 3:00 PM EDT
9:00 AM to 4:00 PM EDT
9/21/2019 to 9/23/2019 EDT