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Event Calendar

Thursday, September 12, 2019

NY Contact Center Technology Forum & Supplier Expo

Start Date: 9/12/2019 9:00 AM EDT
End Date: 9/12/2019 4:00 PM EDT

Venue Name: Cisco Systems

One Penn Plaza
9th Floor
New York, NY  United States  10119

Event Website: https://www.paceassociation.org/ny-sep-2019

Organization Name: PACE New York Metro Chapter

Rich Simms
Email: rsimms@dialamerica.com
Phone: 845-565-4148

Future Ready Your Contact Center with AI & Real Time Analytics

Thursday, September 12th, 9:00 AM to 4:00 PM

Cisco Systems
One Pennsylvania Plaza
(West 34th Street between 7th and 8th Avenues)
New York, NY 10119

Speaker Lineup
Zack Taylor, Director Strategic Communications, Cisco Contact Center
Christa Heibel – PACE Vice Chair and CEO, CH Consulting
Cary Cusamano – Verizon
Mai Le – Uber
Fred Stacey – Outsource Consultants
David Webster & Marshall Beaver – Sharpen
Steve Krumenaker – Salesforce
Carmit DiAndrea – PACE National Board of Directors and Verint
Craig Seebach – Verint
Stuart Discount – PACE CEO
Speakers from Concentrix and iTyX ThinkOwl


9:00 AM  - Registration, Continental Breakfast and Networking
10:00 AM – Welcome From The Chapter Co-Presidents
10:10 AM – Featured Presentations and Panel Discussions – Cisco Systems, iTyX ThinkOwl, CH Consulting, Verizon, Uber, Outsource Consultants
12:20 AM – Buffet Lunch – Presentation by Stuart Discount, PACE CEO
1:00 PM – Featured Presentations and Panel Discussions – Sharpen, Concentrix, Salesforce, Verint
3:00 PM – Networking & Charitable Door Prize Raffle / The Fun Continues
4:00 PM – Have A Safe Drive Home!

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