Event Calendar

Thursday, December 12, 2019

Webinar: The Customer Experience Journey -- It's More Than Technology!

Start Date: 12/12/2019 1:00 PM EST
End Date: 12/12/2019 2:00 PM EST


Organization Name: PACE

Contact:
Christine Haerich
Email: chris.haerich@paceassociation.org
Phone: 317-816-9336

The Customer Experience Journey -- It's More Than Technology!
 
Earlier this year, these exciting industry leaders spoke at great lengths about how analytics and AI are impacting the contact center in omni-channel deployments and more importantly, the customer experience and journey.  Tune in as they expand their discussion on customer experience beyond the technology! From hot topics such as the importance of human connection to the agent experience, you will hear real, unscripted discussions and valuable take-aways on the state of the customer experience journey today.

You've heard it all when it comes to technology in the CX journey - from AI to data to analytics. However, many of us have lost sight of the most important piece - the human connection. This webinar will provide you with actionable insights and tactical ways you can develop and sustain the human connection in your CX journey.

Speakers:
Cary Cusumano - Customer Experience Designer, Verizon
Fred Stacey - General Manager, Cloud Call Center Search
Mai Le - Engineering Director, Uber
Christa Heibel - CEO/Founder, CH Consulting Group

 
When: Thursday, December 12th
Time:  1 PM ET/12 PM CT


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