Start Date: 3/16/2021 1:00 PM EDT
End Date: 3/16/2021 1:45 PM EDT
Sponsor: CH Consulting Group
Diversity, Equality & Inclusion in the Contact Center
Tuesday, March 16, 1pm EST
Brands of all sizes and stripes are implementing new policies and practices to ensure everyone has equal access to opportunities and success. In order to remain competitive, contact centers must demonstrate to both current and prospective clients they’re also working to make progress in this regard.
Please join us for a Community Chat about the contact center’s role in promoting and supporting workplace diversity, equality and inclusion, as well as what resources are available to help businesses implement impactful, lasting change. PACE board member Rob Marshall, AnswerNet, will share his personal experiences as an African American in in the industry, as well as new PACE initiatives that address existing inequalities.