• Webinar Series: Real Truths for AI in the Contact Center
    FREE Webinar and Report

    Join PACE and Fidelum Partners as they unlock the mystery and lies currently surrounding Artificial Intelligence (AI) in contact centers. See the honest truths by participating in this four-part webinar series about this in-depth research study to quantify attitudes, perceptions and behaviors of AI in contact centers.

  • We're Moving!
    PACE ACX'20 Alert

    New dates! Same Location! We're making the move easy if you've already registered. If not, don't get left behind!

  • Welcome to PACE

    PACE is the only non-profit trade association dedicated exclusively to the advancement of companies that engage with customers via the contact center.

    With a full array of offerings, PACE can help you and your team stay current with the latest technology, trends and developments in the contact center and customer engagement industry.

  • Want a chance to engage and share insights with fellow PACE members?  PACE Councils were designed for members to freely and confidentially share business challenges and best practices to support their individual needs.

  • Advance Your Career with PACE

    Become a Customer Engagement Compliance Professional (CECP) and be recognized as part of the leading customer engagement compliance community.

  • Welcome New PACE Members

    PACE promotes our members' ability to provide outstanding customer service and sales solutions delivered via omni channel communication including voice, email, chat, text and social media.

    PACE provides the tools and opportunities that allow businesses to become involved and stay engaged with amazing networking opportunities. Simply put, our members do business with other members.

PACE Files Comments with FCC

In response to the Federal Communications Commission’s Further Notice of Proposed Rulemaking related to STIR/SHAKEN implementation, PACE filed comments reiterating its call for systems and processes to protect legal callers from improper call blocking.

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PACE News You Can Use

In an effort to help members during this COVID-19 crisis, we have identified some of our members, who have available operational capacity in their contact centers or have solutions available for contact centers. If you are a contact center company or a solutions provider and would like to be included on the list please email me at stuart.discount@paceassociation.org

This list contains the company and direct contact information for operational capacity.

This list contains the company and direct contact information for solution providers.

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Noble Systems

In recent months, BBC Technology Solutions has helped companies transition thousands of employees to their homes by providing refurbished laptops and desktops, ensuring that businesses can continue to meet the needs of their clients remotely. We provided a local contact center with multiple locations across the United States with more than 700 desktops and laptops combined. We completed this process within 72 hours.

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Upcoming Events

PACE has grown into one of the largest trade associations in the world providing omni-channel customer engagement solutions for marketing, customer service, and compliance.

We enhance the ability of our members to provide outstanding customer engagement in omni- channel contact center environments through our four pillars:

We believe successful partnerships benefit everyone. We engage and support our members and partners through business development services, conferences and trade shows.

PACE provides a united voice in advocating for the benefit of contact centers on federal, state and local levels.

Our In-person and on-line educational events and regulation alerts cover all of the latest information on the broad spectrum of laws and regulations affecting every aspect of the contact center.

We provide programs and trainings to our members to share industry best practices, stay up-to-date on latest trends and offer advance professional education for contact center professionals.

PACE Compliance Offerings

PACE CECP Certification

As a Customer Engagement Compliance Professional, you will be equipped with the tools to help your company navigate through compliance with confidence.

PACE SRO Accreditation

A self-regulatory organization is an organization that contributes a portion of regulatory authority with governmental oversight bureaus in particular industries or professions.

PACE Regulatory Guide

Since 2003, our guides have clearly and accurately explained the ever-changing telemarketing rules and legislation in one, easy-access online source.

Compliance Officer's Forum

If you're a compliance officer, attorney or someone interested in learning about the regulations that govern it, this is your opportunity.