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Member Spotlight

December, 2018

ERC is an agile, results-driven contact center that specializes in managing every part of the customer lifecycle, from customer acquisition to customer care to tech support to recovery and collections. Founded in 1999 by Kirk Moquin and Mark Thompson, ERC has gone from being a small firm specializing in recovery and collections to a company with thousands of employees and offices across four continents, capable of handling any customer service needs. ERC’s entrepreneurial spirit and dedication to building relationships are the reasons that the company is the customer solution provider of choice for so many Fortune 500 companies.
From the very beginning, ERC has been able to connect clients with unrivaled talent and technology, thanks to the company’s continued investment in both developing local workforces and implementing the latest technological breakthroughs. Whether in Orange Park or Durban, every ERC employee has access to comprehensive training and benefits, as well as high-tech tools to help them carry out their jobs effectively.
ERC has been in the BPO and recovery business for almost two decades, and it’s this experience that informs every decision the company makes. ERC does not compromise on quality, and is dedicated to providing the best results and the highest value possible to its clients.

PACE Member Since 2018.  ERC's SVP of Client Solutions is Drew Allen (pictured).  He can be reached at drallen@ercbpo.com.

November, 2018

Infutor Data Solutions
is the expert in Consumer Identity Management. We are 100% focused on enabling brands to instantly know what they need to about consumers, exactly when they need it.
With deep experience building and linking elite, trusted data sources, Infutor is a specialist in delivering solutions that accurately verify, score and complete consumer identities as well as build and maintain robust consumer profiles using demographic and lifestyle attributes.
Armed with this knowledge, our clients can verify more leads, improve lead quality and provide a relevant experience to their customers across inbound and outbound channels and devices.
Infutor’s ID Max solution was awarded the 2018 PACE Technovation Award for its ability to help organizations complete, verify, update and enhance fractional consumer information for an improved customer experience.

Infutor has been a PACE Member Since 2018.  Infutor's CEO is Gary Walter (pictured).


October, 2018

Since 2005, NobleBiz has innovated award-winning cloud solutions, performance-based routing, and data aggregation on a business reporting platform that reduces call frequency and improves contact rates. Together with our extraordinary customer service, NobelBiz has earned a solid reputation across the US and abroad.

Named one of the “20 Most Promising Business Intelligence Service Providers"? by CIOReview, our innovation creates products, like LocalTouch® and VitalSigns® - that are increasing performance and enhancing productivity for inbound and outbound calling.

NobelBiz™ is a contact center technology company innovating world-class voice, cloud contact center and business intelligence solutions.  NobelBiz is located in Carlsbad, CA and has been a PACE member since 2018.

Throughout his career, Steven Bederman, President of NobelBiz (shown) earned his reputation as an analytical, highly adaptable transformative leader with extensive experience in strategic planning, organizational development, innovative resolutions, and problem solving.  Steven can be reached at steve.bederman@nobelbiz.com.


September, 2018

Aureon Contact Center™ is an Iowa-based Contact Center company that specializes in creating and managing first class customer experiences.  We have been providing help desk, technical support and customer service to a wide variety of industries for more than 20 years.  With our omnichannel solution, we offer inbound and outbound phone, e-mail, SMS and chat solutions as well as social media moderation at a number of service levels and models.  
Aureon Contact Center recognizes each partner has unique needs, requirements and expectations.  We provide personalized support for each client and focus on being responsive to changing needs and expectations.
Aureon Contact Center is a partner that will be a key part of your success by providing The Right People, The Right Technology and the Right Locations.
Aureon Contact Center Corporate offices are in West Des Moines, Iowa.  Our contact centers are located in: Marshalltown, Newton, Jefferson and Manning.
Aureon Contact Center is owned by Iowa Network Services, Inc. (INS).  INS is a consortium of 122 Iowa Telephone Companies that provides state wide end to end communications, information technology and business and technical services including internet, broadband, video, fiber and co-location facilities for corporations, government and telephone companies.  
The synergies generated by the combination and collaboration of Aureon Contact Center with Iowa-based INS and the other Aureon business units further enhances Aureon Contact Center position and potential in the marketplace.  Aureon Contact Center together with Aureon Technology and Consulting provide our clients with a partner that is built on a solid foundation for contact center solutions and the ability to grow with us, as needed, with multiple solution areas.
Aureon is the proud 2018 winner of Technology Association of Iowa’s Large Technology Company of the Year.


August, 2018

As Chief Executive Officer, Founder and Owner of Infinity, Tom Leidigh understands what it takes to build an award-winning inside sales and service agency. As a recognized leader in inside sales execution and methodologies, Tom’s primary focus is on industry leadership, expansion strategies, channel relationships and new company capabilities.

With more than 25 years in business, Infinity has built a solid reputation as an industry leader in building high-performance programs that go beyond their client’s current revenue targets and achieve, what Infinity has labeled, a “New” 100% revenue goal.

With their strategic, data-driven, consultative approach to building out high-performance client programs we understand why their tagline reads “Get Customers and Keep Customers”. Infinity’s approach to the client relationship one that is foundationally built on a collaborative partnership, a partnership that not only provides clients with best practices and above average industry standards, but one built on integrity, transparency and openly sharing their years of insights and experiences with clients. An approach that has defined Infinity as best in class and garnered them the title of being the “Innovation Center” for program pilots and launches by a highly prominent and globally recognizable client.

Headquartered in Cedar Rapids, Iowa with locations in Farmington Hills and Bingham Farms, Michigan and soon in Manila, Philippines, Infinity is not only able to provide clients with the best in class service, but best in class staffing though their highly skilled, in-house recruiting professionals and strategic staffing partners.

To learn more on partnering with Infinity www.infinitydelivers.com

Tom Leidigh
Chief Executive Officer
(800) 341-0802
4700 Tama Street SE
Cedar Rapids, Iowa 52403

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