Neustar Webinar

Neustar Presents: Intelligent Data Drives Better Contact Rates, Mitigates TCPA Risk and Reduces Operational Costs

Tuesday February 28, 2017
1:00PM EST
Identity is at the heart of knowing your customer. If you don’t get identity right, everything else will be wrong.  How are organizations able to manage their CRM databases with consumer data that is constantly changing?  This changing data impacts your company’s ability to efficiently manage both inbound and outbound communications and the struggle between customer experience and costs. Current and accurate identity data can help you increase IVR containment and reduce costs for inbound calls, while also reducing the risk of lawsuits and penalties from TCPA violations for outbound dials.

Attend this informative webinar to learn how to:
  • Ensure that your customer profiles are up to date
  • Clean, verify and extend your customer records for the most current, accurate, and actionable identity data
  • Ensure outbound communications are efficient and compliant with current TCPA regulations
  • Improve IVR containment rates by automatically identifying more inbound callers
  • Implement best practices by reviewing industry case studies of organizations that are successful in managing proactive and up-to-date identity data across the enterprise

Presenters:
Mitchell Young

Mitchell Young is an Executive Director at Neustar, where he oversees the Collections, Financial Services, Call Center and Data verticals.  Mitchell has been at Neustar for 12 years helping companies leverage real-time identity data and analytic insights to improve operational efficiencies and manage risk and compliance.  Prior to joining Neustar, Mitchell was the Senior Director of Risk at TARGUSInfo, where he built two separate, multi-million dollar vertical markets.  Mitchell has an undergraduate degree from Penn State and an MBA from New York University.
Michael Mentzel

Michael Mentzel manages the Solutions Engineering Department at Neustar where he oversees the design and technical implementation of Neustar services and provides analytical support and subject matter expertise to customer engagements. Michael has been at Neustar for six years and has supported hundreds of clients with use-cases ranging from account take-over fraud in financial services to CRM hygiene and real-time identification of customers in travel and hospitality.  Michael has an economics degree from the George Washington University.