Northeast Chapter Cleveland Event

Quicken Loans / Higbee Building
5th Floor (registration in Lobby)
100 Public Square
Cleveland, OH 44114 
Join us on Tuesday, August 29th, from 11 am to 5 pm for an amazing day of education and networking that will help you learn from culture experts, Vaney Hairi and Tamien Dysart of Think 3D, as well as a tour of contact center powerhouse Quicken Loans. We will conclude the day with an all star panel discussing key challenges facing contact center leaders in delivering a world class Customer Experience, as well as a TCPA update. Afterwards, stay for a fun networking event at downtown Cleveland’s premier attraction, The Jack Casino. Lunch is included, as is two drink tickets per person for the Networking Event.

Any business with more than one employee has a culture; workshop leaders Vaney Hairi and Tamien Dysart will address the power that lies within and what focusing on the culture of an organization can do in maximizing the potential of your team -- for both the employee and the employer.

In this interactive workshop, we will discuss several topics that fall within the Power of Culture. Those topics will include:
  • The Power of Exposure
  • Leadership
  • How to Motivate for Less Money
  • Millennials
Attendees will only need to bring an open mind!
PACE Member Registration $60→
Non-Member Registration $75→
10:00 - 11:00 AM Registration and Networking 
11:00 - 11:15 AM Welcome and Opening Remarks
11:15 AM - 12:30 PM  Tour of Quicken Loans Call Center and Lunch
12:30 - 2:00 PM  Special Speakers: Vaney Hairi and Tamien Dysart
2:00 - 2:15 PM  Networking Break
2:15 - 3:30 PM Special Speakers: Vaney Hairi and Tamien Dysart
3:30 - 3:45 PM Networking Break
3:45 - 4:15 PM Customer Experience Panel Discussion
4:15 - 4:45 PM TCPA Update - PACE General Counsel Michele Shuster
4:45 - 5:00 PM Closing Comments / Thank Speakers and Sponsors 
5:00 PM - ? Networking Event – The Jack Casino (2 drink tickets included)
About the Speakers:

Vaney Hariri and Tamien Dysart
have been working in the financial industry for varying Fortune 500 companies collectively for over 30 years. They carry with them a successful track record of developing and implementing strategies and programs to help build and sustain high performing cultures. They have been effective in driving high levels of associate engagement and producing best in class performance and customer satisfaction results. Their proven capabilities in leadership development are at the core of what has led to their success in numerous cultural environments.
  Thank you to our panel moderators: