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On-Demand Courses

BenchmarkPortal Certification Courses

Plan your own progression of studies by taking one or all four courses!
(Three on-demand, one in-person training)

On-Demand Courses:

• Quality Assurance Management Certification
• Coaching for Performance Certification
• Workforce Management Certification*

Upon completion of each course, participants will receive a certificate from PACE and The College of Call Center Excellence.

Individuals who successfully complete all three on-demand management courses will also receive certification as a Contact Center Operations Manager.

Register Today
** PACE Members receive more than $150 off non-member rate!


Capstone In-Person Course

Contact Center Manager Certification
Individuals who successfully complete all three on-demand courses plus the Contact Center Manager in-person certification course will also receive a certification as a Master Contact Center Manager.

Register Today
** PACE members receive $800 off non-member rate


Additional Benefits?

• Agent Soft Skills Course (on-demand)
• Supervisor Course (on-demand)**
*Workforce Management enrollment begins 8/1
** Supervisor course enrollment begins 9/1

Register Today
Sign up today to benefit from BenchmarkPortal’s professional courses on best-practices.
~ Platinum Members receive five (5) free certifications for the duration of their platinum membership
~ Gold Members receive three (3) free certifications for the duration of their Gold membership
~ Silver Members receive one (1) free certification for the duration of their Silver membership

Free Monthly Webinars

Among the member benefits of the PACE/BenchmarkPortal partnership are FREE, monthly webinars addressing issues and topics based on PACE member feedback.  These webinars focus on valuable content that can be used in managing a variety of operations.
The 40-45 minute webinar includes a slide presentation by BMP CEO and Senior Research Executive Bruce Belfiore.

Previous topics include:
• Gen Z and the Multi-Generational Center
• Voice of the Customer
• Benchmarking at its Best
• Make Learning Your Competitive Strength
• Leadership and Mentorship Skills

PACE Members Only:  Access links to past webinars here