The Professional Association for Customer Engagement (PACE) is excited to announce its jam-packed speaker lineup and agenda for its Annual Convention & Expo (ACX’19). Industry leaders from Amazon, Google, Uber, Hulu, LegalZoom, USAA, Verizon, Comcast, Shutterfly, Ring, AXA and more, will converge March 31 – April 3 at the Hyatt Regency Hill Country Resort and Spa in San Antonio.
PACE Files Ex Parte Notice
PACE filed a notice with the FCC containing more specific examples of the costs associated with a database and urged the FCC to look to the National DNC Registry for historical perspective on database costs.
Earn CEPC Credits At TCPA Compliance Summit
One of the best ways to stand out in the customer engagement compliance community is to get certified as a Customer Engagement Compliance Professional (CECP) by PACE. Contact Center Compliance's upcoming TCPA Summit is a great opportunity to earn 3 CEPC credits at our 1-day, in-person training.
GCOM Acquires Triwest Communications
GCOM Worldwide has agreed to acquire Triwest Communications. Triwest Communications offers customized voice, data, and hosted telecommunication solutions for many of the nation's leading call centers.
Recent Court Decisions Exacerbate TCPA Uncertainty
It's been over seven months since the D.C. Circuit's decision in ACA Int'l v. FCC, yet the definition of automatic telephone dialing system (ATDS) remains unclear. In the wake of ACA Int'l, courts consider three primary issues to determine whether a device qualifies as an ATDS. This article addresses those issues in turn.
Infinity Opens New Facility
Cedar Rapids-based Infinity, Inc. announced today that they have opened the doors of their 17,000 square-foot, Class A facility in Oakland County, MI.
AnswerNet Acquires Synergy Solutions
AnswerNet, a full-service provider of inbound, outbound and automated contact center services, acquires Synergy Solutions in an asset transaction. Synergy Solutions specializes in high-touch consultative customer service and sales support programs for many of the nation’s leading brands.
Improving Communications For The Deaf Community
AnswerNet and Connect Direct Partner to Bring Customer Service Solutions and Jobs to Deaf and Hard of Hearing People
Mac Murray & Shuster Selected To National Association Of Minority And Women Owned Law Firms
Mac Murray & Shuster LLP (M&S), a boutique law firm focusing on consumer protection regulatory compliance and defense, is proud to announce that it has been accepted to the National Association of Minority and WomenOwned Law Firms (NAMWOLF).
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