Press Releases

Lead Generation Under Scrutiny By FTC
The Federal Trade Commission (FTC), under the leadership of Director Andrew Smith, continues to focus its consumer protection enforcement efforts on the lead generation industry.  As we reported last Spring, the FTC is cracking down on companies that generate or purchase consumer data gathered without the proper consent and that “big, responsible companies” are no safer from FTC scrutiny than fly-by-night advertisers. In its most recent enforcement action, the FTC  announced today that it entered into a Stipulated Order (Order) with several companies in the for-profit education sector. The Order provides a roadmap for compliance for both lead generators and sellers alike.

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PACE Regulatory Alert: House Lawmakers Unanimously Approve Amended Bipartisan Robocall Bill
Congressional Act H.R. 3375, known commonly as the Stopping Bad Robocalls Act, has sailed through the House Energy and Commerce Committee with a unanimous vote of approval.

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FCC Chairman Proposes Default Call Blocking to Combat Robocalls
In a statement released yesterday, Federal Communications Commission Chairman Ajit Pai announced plans for a bold declaratory ruling that would allow phone companies to block robocalls to their customers by default. Chairman Pai encouraged carriers, if the decision is adopted, “to begin providing these services by default – for free – to their current and future customers.” The details of the proposed declaratory ruling have yet to be released.

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ERC Celebrates Opening Of Second Location In Dominican Republic
ERC, a global BPO and Collections company, celebrated the official opening of their new 52,500 square-foot facility in the Dominican Republic. ERC executives and new employees held a ribbon-cutting ceremony at the site to mark the historic occasion.

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PACE Position On TRACED Act


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Washington Senate Approves Sweeping Data Privacy Bill


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Speaker Lineup Unveiled For 2019 PACE Annual Convention & Expo

The Professional Association for Customer Engagement (PACE) is excited to announce its jam-packed speaker lineup and agenda for its Annual Convention & Expo (ACX’19).  Industry leaders from Amazon, Google, Uber, Hulu, LegalZoom, USAA, Verizon, Comcast, Shutterfly, Ring, AXA and more, will converge March 31 – April 3 at the Hyatt Regency Hill Country Resort and Spa in San Antonio.

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PACE Files Ex Parte Notice

PACE filed a notice with the FCC containing more specific examples of the costs associated with a database and urged the FCC to look to the National DNC Registry for historical perspective on database costs.

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Earn CEPC Credits At TCPA Compliance Summit
One of the best ways to stand out in the customer engagement compliance community is to get certified as a Customer Engagement Compliance Professional (CECP) by PACE. Contact Center Compliance's upcoming TCPA Summit is a great opportunity to earn 3 CEPC credits at our 1-day, in-person training.

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GCOM Acquires Triwest Communications
GCOM Worldwide has agreed to acquire Triwest Communications. Triwest Communications offers customized voice, data, and hosted telecommunication solutions for many of the nation's leading call centers.

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Recent Court Decisions Exacerbate TCPA Uncertainty
It's been over seven months since the D.C. Circuit's decision in ACA Int'l v. FCC, yet the definition of automatic telephone dialing system (ATDS) remains unclear.  In the wake of ACA Int'l, courts consider three primary issues to determine whether a device qualifies as an ATDS.  This article addresses those issues in turn.  

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Infinity Opens New Facility
Cedar Rapids-based Infinity, Inc. announced today that they have opened the doors of their 17,000 square-foot, Class A facility in Oakland County, MI. 

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AnswerNet Acquires Synergy Solutions
AnswerNet, a full-service provider of inbound, outbound and automated contact center services, acquires Synergy Solutions in an asset transaction. Synergy Solutions specializes in high-touch consultative customer service and sales support programs for many of the nation’s leading brands.

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Improving Communications For The Deaf Community
AnswerNet and Connect Direct Partner to Bring Customer Service Solutions and Jobs to Deaf and Hard of Hearing People

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Mac Murray & Shuster Selected To National Association Of Minority And Women Owned Law Firms
Mac Murray & Shuster LLP (M&S), a boutique law firm focusing on consumer protection regulatory compliance and defense, is proud to announce that it has been accepted to the National Association of Minority and WomenOwned Law Firms (NAMWOLF).

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