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A self-regulatory organization is an organization that contributes a portion of regulatory authority with governmental oversight bureaus in particular industries or professions. The PACE elected to form a SRO based on our belief that complementing the American federal and state teleservices statutes and regulations with a broad set of SRO standards provide contact center businesses with a platform of best practices, documentable procedures and measurable compliance tools.

Federal Regulatory

PACE provides insight to changes in regulations passed by the federal government.

State Regulatory

PACE provides alerts and changes in the law by state

Attorneys General Relations

PACE offers its members a voice in Washington DC, to make it easier to conduct business. Our Government Affairs (GA) effort focuses on working with both RAGA and DAGA to ensure that our members have a voice in Washington DC, so they can conduct their business, free from being encumbered by the government.

Government Affairs

Our Government Affairs (GA) effort focuses on working with government officials so that our members can conduct their business, free from being encumbered by the government, as we self regulate, formulate and execute public policy for our industry.

Compliance Officers Forum

The Compliance Officers Forum brings together the best ideas and compliance techniques to deal with the latest compliance and legal challenges facing our industry. If you're a compliance officer, attorney or someone interested in learning about the regulations that govern it, this is your opportunity.

General Counsel

Meet the PACE General Counsel

PACE Regulatory Guide

Since 2003, our guides have clearly and accurately explained the ever-changing telemarketing laws and legislation in one, easy-access online source. Spend more time on customer service, and less time worrying about compliance.