Speaker Presentations
PACE Summit Speaker Presentations
Monday September 18, 2017
Welcome Address
Stuart Discount, PACE Chair
Government Affairs Update
Bob Kobek, PACE National Board of Directors
Stuart Discount, PACE Chair
Government Affairs Update
Bob Kobek, PACE National Board of Directors
You've Got To See It to Believe: Simulations of Actual Compliance Problems That You Must Avoid
Tom Nowaczyk, Director Product Management/TCPA & Compliance Solutions, Neustar
Tom Nowaczyk, Director Product Management/TCPA & Compliance Solutions, Neustar
State Attorneys General and their Role in Protecting Consumers
Blake Bee, Program Counsel, National Association of Attorneys General
Philip Ziperman, Office of Consumer Protection, Attorney General for the District of Columbia
Blake Bee, Program Counsel, National Association of Attorneys General
Philip Ziperman, Office of Consumer Protection, Attorney General for the District of Columbia
A Contact Center Vendor's Perspective of the Federal Regulatory Environment - How We Got Here and Where We Need to Go
Jim Noble, Founder, President & CEO, Noble Systems
Jim Noble, Founder, President & CEO, Noble Systems
COF LIVE + TCPA Appeal Update
Reid Houser, Head of Global Compliance, Sitel
Nick Whisler, Partner, Mac Murray & Shuster
Michele Shuster, Partner, Mac Murray & Shuster
Rebekah Johnson, President, Gloria-Mac Consulting
Reid Houser, Head of Global Compliance, Sitel
Nick Whisler, Partner, Mac Murray & Shuster
Michele Shuster, Partner, Mac Murray & Shuster
Rebekah Johnson, President, Gloria-Mac Consulting
Why is Customer Engagement So Risky? Does it Have to Be?
Suresh Subramanian, Vice-President, Global Industry Relations, iconectiv
Patrick Wilcox, Director of Product Management, iconectiv
Suresh Subramanian, Vice-President, Global Industry Relations, iconectiv
Patrick Wilcox, Director of Product Management, iconectiv
Vicarious Liability - You’re You and I’m Me . . . or Maybe Not
Panel Discussion
Michele Shuster, Partner, Mac Murray & Shuster; PACE General Counsel
Holly Borgmann, Head of Government Affairs, ADT
Panel Discussion
Michele Shuster, Partner, Mac Murray & Shuster; PACE General Counsel
Holly Borgmann, Head of Government Affairs, ADT
Tuesday September 19, 2017
Federal Communications Commission Perspective
Mark Stone, Deputy Chief, Consumer and Governmental Affairs Bureau
Mark Stone, Deputy Chief, Consumer and Governmental Affairs Bureau
Caller ID Labeling by the Carriers and Their Associated Analytics Companies. How Can We Get Our Legal Customer Contacts Back?
Rebekah Johnson, President, Gloria-Mac Consulting
Rebekah Johnson, President, Gloria-Mac Consulting
*Not all speakers used powerpoint presentations