Previous Webinars

Current Webinars:


Previous Webinars:

The Customer Experience Journey
December 16, 2019

Unleashing Your Performance Secret Weapon
August 22, 2019

PACE InnerView Webinar Series

Integrating the Brand into Agent’s Routines
December 5th, 2018

Putting Brands First: Aligning Brand Strategy with Contact Center Operations to win over Customers and Employees.
October 24, 2018


Taking Your Compliance Program to the Next Level

December 14, 2017
PACE Members Only

View Recording
Validating Caller ID: A Key Initiative to Keep Customers Answering Your Calls
October 26, 2017

View Presentation
View Q&A 

Windham Professionals

Stop Living In The Past: Making the Switch from a reactive to a Proactive Call Center

Connect First

Choosing A Software Provider
Innovista Law PLLC
Updates From The Bar: TCPA Defense Counsel Discuss The Latest Trends In The Courts