Customer and employee engagement begin at the top of an organization and have a ripple effect. Senior leaders get the wave started, and mid-level managers keep the ripple going in their daily interactions with employees who then continue that ripple with customers. For senior leaders to create the optimal wave—or culture of engagement—it's essential that they uncover, understand, and promote their teams' innate strengths and motivators. This program includes information on the science of axiology and how top leaders in organizations can make use of the science to create the optimal wave.
Bright Side Training Solutions was founded in 2013 by its CEO, Tracy Bianco. Since then, Bright Side Training Solutions has been the vehicle through which Tracy has helped hundreds of people change their lives. The result of working hard with Bright Side Training Solutions’ help is a permanent shift in the way Bright Side’s clients view the world. They move from feeling as if there’s a piece to the puzzle missing to feeling satisfied and as if fulfilling their greatest potential is now a possibility.
Special Guest Speaker Eric Allen, ofAllen, Mitchell & Allen PLLC will provide a timely and critical compliance update on matters you need to know. Eric is a nationally recognized leader in matters of regulation, technology and compliance related to customer engagement.
Special Guest Speaker Lori Fentem; Synergy Solutions Co-Founder/President and New PACE Chairperson. Lori will provide an update on the exciting changes at PACE and how the PACE Association is poised to support the future of Omni-Channel communication in an increasingly complex environment.
WHO SHOULD ATTEND?
CEO’s, CTO’s, CIO’s, CMO’s who are looking to innovate and get more value out of their customer service operations
Entrepreneurs and Marketers who are looking to be ahead of the curve and using the science of culture to drive profitability
Contact Center Directors & Managers who are looking to understand how a culture of engagement can enhance how they manage and coach their teams
Anyone that is interested in uncovering, understanding and promoting their team’s innate strengths and motivators to drive results
9:00 AM – Welcome Comments and PACE Overview 10:00 AM – Compliance Update 11:00 AM – Featured Presentation (1) 12:30 PM – Lunch & Networking 1:00 PM – Feature Presentation (2) 2:30 – Networking / Raffle
PACE West Call Centers Care (CCC) Initiative will be supporting a Chapter Board supported Charitable Partner in the form of education and philanthropy. More information coming soon!