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Stop Living in the Past: Making the Switch from a reactive to Proactive Call Center
The days of resolving an issue and being declared a customer service hero are long gone. Today’s customers know their worth and expect more for their dollar. Nurturing relationships, anticipating needs to reduce customer effort, providing knowledgeable product support, and offering a variety of communication channels to accommodate busy lives is the new customer service standard.
Simply put, they want companies to deliver on the promise of making their lives easier and better. Most companies focus on delivering this promise through quality products, but then fall short on customer support. Proactive call centers help put the customer first again.
Unlike old approaches, proactive service doesn’t just tell customers you care about them; it shows them you care—every day and with every interaction. And it’s easier to adopt than most think.
Join our webinar where we’ll cover how B2C and B2B companies can switch to a proactive call center to overcome existing customer satisfaction barriers to surprise and delight customers to retain them longer and stand out from your competition.
PACE and Windham Professionals invite you to an invitational webinar!
In this class you'll learn:
Common call center mistake that repel customers
Actionable tips to create a thriving and proactive call center
How to promote customer centricity and foster customer relationships that increase lifetime value and brand loyalty
How to transform your call center into a key component for success
How to identify existing customer satisfaction barriers and overcome them
How proactive and reactive call center approaches influence a customer’s lifetime value
How to avoid common pitfalls during the switch for the best outcomes
Meet Our Speaker
Chris Rezendes Chief Commercial Officer Windham Professionals
Chris brings a fifteen year track record of growing revenues for Fortune 1000 companies. As Windham’s Chief Commercial Officer, he leverages his leadership, sales, and customer service skills to drive further growth for the company in multiple markets and lines of business. Before joining Windham, Chris held several leadership positions as Chief Sales Officer at CSS, a leading technical support outsourcer, Vice President of Sales at Convergys Corporation, and Director of Sales for Americas at Amdocs Inc. He is also a former United States Marine Corps Officer and Naval Aviator and a graduate of Bridgewater State University.
Join us June 27th, 2017 at 1:00PM EST for an hour of education!