PACE General Counsel Speaks at FCC-FTC Joint Policy Forum
Atty. Shuster explained to participants that a few relatively simple best practices could help mitigate the harm of erroneous blocking on callers and called parties. First, both callers and called parties need to receive real time notification when a call is blocked. For callers, this notification could be in the form of a signaling cause code or an intercept message such as the message played when a number is disconnected. Second, carriers and mobile application developers should agree on a standardized process for resolving blocking errors. Ideally, the process would be centralized with one contact point to facilitate rapid response. Such measures are critical to preserving access to the telephone network for all legal users.
Atty. Shuster's presentation is only the latest effort by PACE to inform regulators and industry-participants about the risks related to call blocking and labeling. On April 4th, the PACE-led Communication Protection Coalition will meet again to work on detailed best practices for mitigating the harm of erroneous call blocking and labeling. PACE representatives continue to meet on a regular basis with regulators from the FCC and FTC and educate lawmakers about important policy concerns. PACE encourages all members to participate in these efforts by sharing experiences and insights with PACE leadership so that PACE can better inform the conversation on call blocking and labeling issues during future regulatory meetings and fora.