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About PACE Membership

PACE is the only non-profit trade association dedicated exclusively to the advancement of companies that engage with customers via the contact center. With a full array of offerings, PACE can help you and your team stay current with the latest technology, trends and developments in the contact center and customer engagement industry. Fully maximize your membership by including colleagues across multiple departments to your membership. We offer convenient options to meet your needs.
 
Each membership level includes discounted member pricing for national and chapter events along with access to members-only discussion forums, a member and vendor directory and contact center education courses and certifications that can provide the much-needed educational opportunity for contact center managers, workforce, QA and supervisors that will help them prosper in their jobs.
 
Keep “PACE” with the industry and become a member today!


REMEMBER: If you plan to send team members to Convention or Summit, Platinum and Gold memberships already include complimentary registrations as well as all the premium benefits you enjoy as a PACE member.

Platinum Level
Individuals, companies, or organizations who wish to participate in PACE annual and chapter events, access membership directory, association resources, educational opportunities. In doing so Platinum members can represent a business, include the business name in all applicable materials, and can sponsor or exhibit. Platinum members will receive complimentary attendance for 2 to the Annual Washington Summit and 1 to the Annual Convention. This is a retail value of $4000-$6000. Platinum members will also receive prominent directory listing, one premier subscription to the online Regulatory Guide, five (5) Contact Center Operational Certifications, access to the Platinum Lounge at National Events, special recognition in selected PACE publications, unlimited Website Users Access to Member Forums, Directories, Libraries, Communities, and discounts to National and Chapter events. Includes 1,000 affiliate level members.
 
Gold Level
Individuals, companies, or organizations who wish to participate in PACE annual and chapter events, access membership directory, association resources, educational opportunities. In doing so Gold members can represent a business, include the business name in all applicable materials, and can sponsor or exhibit. Gold members will receive one complimentary attendance for 1 to an annual event, Washington Summit or Annual Convention. This is a retail value of $1395-$1895. Gold members will receive three (3) Contact Center Operational Certifications, and a prominent directory listing. Includes 20 affiliate level members.
 
Silver Level
Individuals, companies, or organizations who wish to participate in PACE annual and chapter events, access membership directory, one (1) Contact Center Operational Certification, association resources, educational opportunities. In doing so, Silver members can represent a business, include the business name in all applicable materials, and can sponsor or exhibit. Includes 10 affiliate level members.
 
Non-Profit/Academic/Student Level
Non-profit organizations, academic organizations and students who wish to participate in PACE annual and chapter events, access membership directory, association resources, education opportunities. Proof of non-profit (501C) status, proof of employment required at university or college, or proof of student status required. Non-Profit and Academic memberships include 10 affiliate level members.
 
International Level
Any company that communicates with US consumers and businesses using a contact center will benefit from being a PACE member. Companies outside of the US need to comply with all US regulations, and PACE can be your guide to full compliance. PACE provides certifications relating to compliance and contact center excellence for both the company and individuals. If you want your company to standout to buyers of contact center services, you need to be a PACE member!


PACE MEMBERSHIP LEVELS

LEVEL
WEBSITE USERS
ANNUAL CONVENTION REGISTRATION
ANNUAL SUMMIT REGISTRATION
ANNUAL PACE REGULATORY GUIDE SUBSCRIPTION
NATIONAL EVENT COMPANY NAME BADGE RECOGNITION
CONTACT CENTER OPERATIONAL CERTIFICATIONS
MEMBER & RESOURCE DIRECTORY PROMINENT LISTING
PLATINUM 1000 1 2 5
GOLD 1000 1 OR 1 3
SILVER 1000 1
NON-PROFIT/ ACADEMIC/STUDENT 1000
INTERNATIONAL 1000 1 or 1
 

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