Monthly Compliance Webinar Series

Join PACE and MacMurray and Shuster for our free monthly Compliance & Regulatory Webinar Series.  Each month, we'll bring you the latest in news regarding the complicated and constantly changing regulatory environment that affects the contact center industry.    
  

Next Webinar

December – “2019’s Hot Topics and Forecasts for 2020” – This is the webinar you have waited for all year!  Get the recap on the most important compliance issues from 2019 and where the focus is likely to be in 2020. 
Thursday, December 19th at 1 PM ET/12 PM CT

Register Now

Speakers:
Michele Shuster
Michele is a founding partner of Mac Murray & Shuster, where she brings extensive experience in working with clients of all sizes involved in highly regulated industries. She has established a solid record of representing clients in consumer protection matters before state attorneys general, the FTC, and FCC, in addition to conducting regulatory compliance audits and providing counsel on advertising and privacy issues.

Michele currently serves as General Counsel to the Professional Association for Customer Engagement (PACE) and oversees its Self-Regulatory Organization program. In this role, and with her significant depth of experience related to TCPA compliance, she was an integral part of PACE’s successful challenge to the FCC’s 2015 TCPA Declaratory Ruling. She has an exceptional foundation in U.S. privacy laws and regulations and is accredited as both a Certified Information Privacy Professional (CIPP/US) through the International Association of Privacy Professionals (IAPP) and Customer Engagement Compliance Professional (CECP) through PACE.


PACE MEMBERS, You can access previous Compliance & Regulatory Webinars HERE.

Upcoming Webinars