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Monthly Compliance Webinar Series

Join PACE and MacMurray and Shuster for our free monthly Compliance & Regulatory Webinar Series.  Each month, we'll bring you the latest in news regarding the complicated and constantly changing regulatory environment that affects the contact center industry.    

Next Webinar

Thursday, April 18th from 1 – 2 PM ET
Operational Compliance from General Counsel Perspective
Michele and Rich will discuss operational guidance on meeting sales goals while also meeting the expectations of your legal and compliance departments.  Specific attention will be paid to creating policies and procedures, auditing, record retention and staying current.
Register for April

Michele Shuster is a founding partner of Mac Murray & Shuster LLP and serves as General Counsel to PACE. She brings almost two decades of experience in the consumer protection arena, advising highly regulated businesses on a wide variety of privacy, advertising, and other consumer protection matters. A former Chief of the Ohio Attorney General’s Consumer Protection Section, she has a particularly extensive background in the teleservices industry. Michele regularly represents clients in matters before federal and state regulatory agencies, issues legal opinions on companies' outbound dialing solutions, conducts telemarketing compliance audits, and defends government enforcement action. Rich Goates has spent his entire legal career in-house trying to keep his clients out of the court room and off the radar of class-action plaintiffs and regulators. He has worked for sales companies engaged in direct-to-home sales and telemarketing directly and through channel partners and even spent five summers in door-to-door sales as he paid his way through school. As a result, he has adopted a business-friendly approach to compliance by assessing “real risks” and not worrying about the “hypothetical risks” that will do little more than slow the business. He, his beautiful wife, and four amazing kids live in Heber City, Utah where he loves to fly fish and cheer for the Utah Jazz.  
PACE MEMBERS, You can access previous Compliance & Regulatory Webinars HERE.

Upcoming Webinars

May – “An overview of Shaken & Stir and what that means for your call center operations” - Guest speaker and Chief IP & Regulatory Counsel for Noble Systems Corp, Karl Koster, will provide an update on the implementation of Shaken & Stir and what that means for your call center operations.   Receive practical insight into meeting technological challenges and preparing for the new calling ecosystem.  Thursday, May 16th
Register for May

June – “Labor Law for Contact Centers” Guest speaker and Mac Murray & Shuster Litigation Practice Leader, Lisa Messner, will update attendees on the latest trends in labor litigation and what your center needs to know to prevent future litigation.  Thursday, June 20th

Register for June