Monthly Compliance Webinar Series

Join PACE and MacMurray and Shuster for our free monthly Compliance & Regulatory Webinar Series.  Each month, we'll bring you the latest in news regarding the complicated and constantly changing regulatory environment that affects the contact center industry.    
  

Next Webinar

February - Operational Considerations for B2B Marketing
Operational compliance in the Business to Business (B2B) marketing space is a topic that is not frequently covered in educational seminars.  However, there are numerous considerations for meeting B2B legal requirements and best practices.  Join Melissa Fitzgerald, General Counsel, Gryphon Networks and Michele Shuster, PACE General Counsel, as they share their operation experiences and suggestions for improving and streamlining your operations.
Date: Thursday, February 20th  1 – 2 PM ET/12 – 1 PM CT 
PACE Members Register Here

Speakers:
Michele Shuster
Michele is a founding partner of Mac Murray & Shuster, where she brings extensive experience in working with clients of all sizes involved in highly regulated industries. She has established a solid record of representing clients in consumer protection matters before state attorneys general, the FTC, and FCC, in addition to conducting regulatory compliance audits and providing counsel on advertising and privacy issues.

Michele currently serves as General Counsel to the Professional Association for Customer Engagement (PACE) and oversees its Self-Regulatory Organization program. In this role, and with her significant depth of experience related to TCPA compliance, she was an integral part of PACE’s successful challenge to the FCC’s 2015 TCPA Declaratory Ruling. She has an exceptional foundation in U.S. privacy laws and regulations and is accredited as both a Certified Information Privacy Professional (CIPP/US) through the International Association of Privacy Professionals (IAPP) and Customer Engagement Compliance Professional (CECP) through PACE.


Melissa Fitzgerald
Melissa Bateman Fitzgerald heads up Gryphon’s Privacy Consulting practice and, for the past decade, has delivered counsel to some of the largest financial institutions and corporations in the U.S. and abroad. Melissa has extensive experience providing privacy consultation and is considered a thought leader in all marketing privacy and teleservices matters. Melissa is regularly asked to speak on and contribute to industry panels including the Direct Marketing Association (DMA), International Association of Privacy Professionals (IAPP), and Professional Association for Customer Engagement (PACE, formerly the ATA).
Before her tenure at Gryphon, Melissa was employed as manager and legal counsel of the global privacy office of Monster Worldwide (Monster.com). Melissa is a Certified Information Privacy Professional (CIPP) and a certified ATA-SRO auditor.
Melissa earned her law degree from Suffolk University School of Law, graduated from the Eagleton Institute of Politics, and earned a degree in political science from Rutgers College at Rutgers University.


 
 

Upcoming Webinar 

March  - Call Blocking, Labeling, S&S, Carrier Update
Still confused on whether we're talking about drinks with James Bond or advanced telecom protocols to eliminate illegally spoofed robocalls? Worry no longer! Numeracle's Rebekah Johnson will break down the meaning behind the STIR/SHAKEN protocol, shed light on how this technology will be used to implement STIR/SHAKEN and guide you through considerations for organization.
Date: 
Thursday, March 19th - 1 -2 PM ET/12 – 1 PM CT 
PACE Members Register Here

Speakers:
Michele Shuster
Michele is a founding partner of Mac Murray & Shuster, where she brings extensive experience in working with clients of all sizes involved in highly regulated industries. She has established a solid record of representing clients in consumer protection matters before state attorneys general, the FTC, and FCC, in addition to conducting regulatory compliance audits and providing counsel on advertising and privacy issues.

Michele currently serves as General Counsel to the Professional Association for Customer Engagement (PACE) and oversees its Self-Regulatory Organization program. In this role, and with her significant depth of experience related to TCPA compliance, she was an integral part of PACE’s successful challenge to the FCC’s 2015 TCPA Declaratory Ruling. She has an exceptional foundation in U.S. privacy laws and regulations and is accredited as both a Certified Information Privacy Professional (CIPP/US) through the International Association of Privacy Professionals (IAPP) and Customer Engagement Compliance Professional (CECP) through PACE.


Rebekah Johnson
Founder and CEO of Numeracle, Rebekah Johnson is the industry’s leading expert in solving the challenges surrounding the improper blocking and labeling of legal business calls and returning trust to enterprise communications through the establishment of trusted identity. With over ten years of regulatory government and compliance experience, businesses have leaned on Rebekah’s expertise to guide them through the evolving complexities of maintaining trusted identity in a changing ecosystem.
 
By joining together with carriers, analytics companies and device manufacturers, Rebekah and the Numeracle team are providing call delivery solutions to return visibility and control to the enterprise and are advocating on behalf of legal call originators spanning the commercial, utility, healthcare, resort management, and financial markets.
 
Prior to founding Numeracle, Rebekah served on the FCC’s Robocall Strike Force on behalf of the Empowering Consumer Choice Working Group. She continues to act as Founder and Coalition Leader of the PACE Communications Protection Coalition and represents the voice of the enterprise through her leadership on the ATIS IP-NNI Task Force.