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Monthly Compliance Webinar Series

Join PACE and MacMurray and Shuster for our free monthly Compliance & Regulatory Webinar Series.  Each month, we'll bring you the latest in news regarding the complicated and constantly changing regulatory environment that affects the contact center industry.    

Next Webinar

June – “Medical Marijuana and Employer Rights and Responsibilities” – As if employment issues weren’t complicated enough, employers are now required to navigate complicated medical marijuana issues.  Spend an hour learning what issues lurk on the horizon and how to avoid potential pitfalls. 
Thursday, June 20th 1 PM ET/12 PM CT

Register for June
Michele Shuster is a founding partner of Mac Murray & Shuster LLP and serves as General Counsel to PACE. She brings almost two decades of experience in the consumer protection arena, advising highly regulated businesses on a wide variety of privacy, advertising, and other consumer protection matters. A former Chief of the Ohio Attorney General’s Consumer Protection Section, she has a particularly extensive background in the teleservices industry. Michele regularly represents clients in matters before federal and state regulatory agencies, issues legal opinions on companies' outbound dialing solutions, conducts telemarketing compliance audits, and defends government enforcement action. Walter (Chad) Blackham

Chad is an Associate Attorney at Mac Murray & Shuster LLP, where he works with businesses in highly-regulated industries including teleservices, financial services, and medical marijuana. He helps clients understand and proactively manage compliance with federal and state consumer protection and privacy laws, and has assisted with litigation and defense of government enforcement actions by the Consumer Financial Protection Bureau and Federal Communications Commission.

PACE MEMBERS, You can access previous Compliance & Regulatory Webinars HERE.

Upcoming Webinars

July –  “Lead Generation 101” – The FTC and class action attorneys have been busy developing new theories around what type is required to obtain consent to contract consumers via phone and text.  If you or your client rely on lead generation to obtain consumer consent, this is a can’t miss webinar.
Thursday, July 18th at 1 PM ET/12 PM CT
August – “Labor Law for Contact Centers”  Guest speaker and Mac Murray & Shuster Litigation Practice Leader, Lisa Messner, will update attendees on the latest trends in labor litigation and what your center needs to know to prevent future litigation.  
Thursday, August 15, at 1 PM ET/12 PM CT

As Litigation Director at Mac Murray & Shuster, Lisa Messner focuses her practice on the unique needs of businesses facing complex civil lawsuits. She has successfully defended businesses in highly regulated industries against class actions and government enforcement actions across the country. Lisa litigates in a variety of jurisdictions and has been specially admitted on a pro hac vice basis to federal district courts including Illinois, Texas, and California, where she has defended a variety of complex lawsuits as well as agency enforcement actions related to consumer protection laws and regulations.
Bringing more than 17 years of litigation experience, Lisa utilizes a litigation process that focuses on the unique business model, culture, and goals of her client to craft a defense strategy specifically targeted to meet that client’s goals. In addition to her litigation practice, she also assists clients with achieving industry and statutory compliance, conducting employee training, and proactively improving internal policies and procedures to minimize future litigation risks.
Lisa has been recognized for her outstanding professional achievements as an Ohio Super Lawyer®, Ohio Rising Stars for four years, an award given to less than 5% of all Ohio’s lawyers. She has also earned recognition in Columbus CEO Magazine’s List of Top Ohio Lawyers.
October – “Legislative Update” – 2019 has been a very busy year for federal and state legislation in the contact center space.  Spend an hour learning what trends have developed and how to prepare for new laws that have passed. 
Thursday, October 17th at 1 PM ET/12 PM CT
November – TBD
December – “2019’s Hot Topics and Forecasts for 2020” – This is the webinar you have waited for all year.  Get the recap on the most important compliance issues from 2019 and where the focus is likely to be in 2020. 
Thursday, December 19th at 1 PM ET/12 PM CT