Monthly Compliance Webinar Series


 
Join PACE and MacMurray and Shuster for our members-only monthly Compliance & Regulatory Webinar Series. Each month, we'll bring you the latest in news regarding the complicated and constantly changing regulatory environment that affects the contact center industry. 

If you are a PACE Member and want to view previous webinars, click here. 
  
  

Upcoming Webinar 

April - TCPA - Recent Enforcement Actions and Class Actions Addressing Affiliate Marketing, Consent and Vicarious Liability

The courts and regulators have been focused on whether lead generation forms provide the requisite consent for marketers to place calls.  This webinar will highlight recent decisions that provide a guidepost for obtaining consent. Join PACE General Counsel, Michele Shuster on Thursday, April 23rd at 1 – 2 PM ET/12 – 1 PM CT, as she discusses this timely topic.
PACE Members Register Here

Speaker/s:
Michele Shuster
Michele is a founding partner of Mac Murray & Shuster, where she brings extensive experience in working with clients of all sizes involved in highly regulated industries. She has established a solid record of representing clients in consumer protection matters before state attorneys general, the FTC, and FCC, in addition to conducting regulatory compliance audits and providing counsel on advertising and privacy issues.

Michele currently serves as General Counsel to the Professional Association for Customer Engagement (PACE) and oversees its Self-Regulatory Organization program. In this role, and with her significant depth of experience related to TCPA compliance, she was an integral part of PACE’s successful challenge to the FCC’s 2015 TCPA Declaratory Ruling. She has an exceptional foundation in U.S. privacy laws and regulations and is accredited as both a Certified Information Privacy Professional (CIPP/US) through the International Association of Privacy Professionals (IAPP) and Customer Engagement Compliance Professional (CECP) through PACE.


May  - International Contact Centers
Join PACE General Counsel, Michele Shuster and guest speakers, on Thursday, May 28th from 1 – 2 PM ET/12 – 1 PM CT, to hear what’s happening in South Africa and the opportunities offered by its growing contact center industry. 

PACE Members Register Here

Speaker/s:
Michele Shuster
Michele is a founding partner of Mac Murray & Shuster, where she brings extensive experience in working with clients of all sizes involved in highly regulated industries. She has established a solid record of representing clients in consumer protection matters before state attorneys general, the FTC, and FCC, in addition to conducting regulatory compliance audits and providing counsel on advertising and privacy issues.

Michele currently serves as General Counsel to the Professional Association for Customer Engagement (PACE) and oversees its Self-Regulatory Organization program. In this role, and with her significant depth of experience related to TCPA compliance, she was an integral part of PACE’s successful challenge to the FCC’s 2015 TCPA Declaratory Ruling. She has an exceptional foundation in U.S. privacy laws and regulations and is accredited as both a Certified Information Privacy Professional (CIPP/US) through the International Association of Privacy Professionals (IAPP) and Customer Engagement Compliance Professional (CECP) through PACE.

 


June  - Trademarks and Other Intellectual Property
Learn how to protect your intellectual property by joining PACE General Counsel, Michele Shuster on Thursday, June 25th from 1 – 2 PM ET/12 – 1 PM CT, for this members only webinar.

PACE Members Register Here

Speaker/s:
Michele Shuster
Michele is a founding partner of Mac Murray & Shuster, where she brings extensive experience in working with clients of all sizes involved in highly regulated industries. She has established a solid record of representing clients in consumer protection matters before state attorneys general, the FTC, and FCC, in addition to conducting regulatory compliance audits and providing counsel on advertising and privacy issues.

Michele currently serves as General Counsel to the Professional Association for Customer Engagement (PACE) and oversees its Self-Regulatory Organization program. In this role, and with her significant depth of experience related to TCPA compliance, she was an integral part of PACE’s successful challenge to the FCC’s 2015 TCPA Declaratory Ruling. She has an exceptional foundation in U.S. privacy laws and regulations and is accredited as both a Certified Information Privacy Professional (CIPP/US) through the International Association of Privacy Professionals (IAPP) and Customer Engagement Compliance Professional (CECP) through PACE.

 


July  - All the Infographics You Could Ever Want
A webinar of compliance infographics.  Get all the compliance you need on one page, but joining PACE General Counsel, Michele Shuster on Thursday, July 23rd from 1 – 2 PM ET/12 – 1 PM CT for this members only webinar.

PACE Members Register Here

Speaker/s:
Michele Shuster
Michele is a founding partner of Mac Murray & Shuster, where she brings extensive experience in working with clients of all sizes involved in highly regulated industries. She has established a solid record of representing clients in consumer protection matters before state attorneys general, the FTC, and FCC, in addition to conducting regulatory compliance audits and providing counsel on advertising and privacy issues.

Michele currently serves as General Counsel to the Professional Association for Customer Engagement (PACE) and oversees its Self-Regulatory Organization program. In this role, and with her significant depth of experience related to TCPA compliance, she was an integral part of PACE’s successful challenge to the FCC’s 2015 TCPA Declaratory Ruling. She has an exceptional foundation in U.S. privacy laws and regulations and is accredited as both a Certified Information Privacy Professional (CIPP/US) through the International Association of Privacy Professionals (IAPP) and Customer Engagement Compliance Professional (CECP) through PACE.