Monthly Compliance Webinar Series

Join PACE and MacMurray and Shuster for our members-only monthly Compliance & Regulatory Webinar Series. Each month, we'll bring you the latest in news regarding the complicated and constantly changing regulatory environment that affects the contact center industry. 

If you are a PACE Member and want to view previous webinars, click here. 

Upcoming Webinars 

August - State Legislative Review

Join PACE General Counsel, Michele Shuster, and PACE state regulatory counsel chair, Isaac Shloss, for a review of bills pending on a state and federal level that will have a direct impact on contact centers if passed. We will also explore the trends developing in proposed legislation and what your company can do to stay informed and prepared.

Thursday, August 27, 2020
1:00pm ET/12:00pm CT

PACE Members Register Here


Isaac Shloss
Grupo NGN

Isaac Shloss is an Information Technology specialist with more than 20 years’ experience – almost exclusively focused on the Contact Center industry.  The majority of his carrier has been spent managing the IT departments for large BPOs, including a top 10 US teleservices provider where he built the technological and telecommunications architecture needed to expand the small, regionally based company to a large, multinational enterprise. Isaac was an early pioneer and administrator of the contact center platform now known as NGNCloudComm, and he is now a part of the manufacturer’s executive management team in the role of Chief Technology Officer.  At Grupo NGN, he is focused on enhancing the user experience through education development, customer support and implementation, and converting client’s business needs into standard product features.

Michele Shuster

Michele is a founding partner of Mac Murray & Shuster, where she brings extensive experience in working with clients of all sizes involved in highly regulated industries. She has established a solid record of representing clients in consumer protection matters before state attorneys general, the FTC, and FCC, in addition to conducting regulatory compliance audits and providing counsel on advertising and privacy issues.

Michele currently serves as General Counsel to the Professional Association for Customer Engagement (PACE) and oversees its Self-Regulatory Organization program. In this role, and with her significant depth of experience related to TCPA compliance, she was an integral part of PACE’s successful challenge to the FCC’s 2015 TCPA Declaratory Ruling. She has an exceptional foundation in U.S. privacy laws and regulations and is accredited as both a Certified Information Privacy Professional (CIPP/US) through the International Association of Privacy Professionals (IAPP) and Customer Engagement Compliance Professional (CECP) through PACE.