Monthly Compliance Webinar Series

Join PACE and MacMurray & Shuster for our members-only monthly Compliance & Regulatory Webinar Series. Each month, we'll bring you the latest in news regarding the complicated and constantly changing regulatory environment that affects the contact center industry. 

If you are a PACE Member and want to view previous webinars, click here. 

Upcoming Webinars 

December - Forecasts for 2021

Thursday, December 17, 2020
1:00 - 2:00pm ET

Now that you have survived 2020, what do you need to know to be prepared for 2021? This webinar will recap regulatory and legislative enactments from 2020 and identify likely trends in 2021.

PACE Members Register Here

Michele Shuster is a founding partner of Mac Murray & Shuster, where she brings extensive experience in working with clients of all sizes involved in highly regulated industries. She has established a solid record of representing clients in consumer protection matters before state attorneys general, the FTC, and FCC, in addition to conducting regulatory compliance audits and providing counsel on advertising and privacy issues.

Michele currently serves as General Counsel to the Professional Association for Customer Engagement (PACE) and oversees its Self-Regulatory Organization program. In this role, and with her significant depth of experience related to TCPA compliance, she was an integral part of PACE’s successful challenge to the FCC’s 2015 TCPA Declaratory Ruling. She has an exceptional foundation in U.S. privacy laws and regulations and is accredited as both a Certified Information Privacy Professional (CIPP/US) through the International Association of Privacy Professionals (IAPP) and Customer Engagement Compliance Professional (CECP) through PACE.