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Monthly Compliance Webinar Series

Join PACE and MacMurray and Shuster for our free monthly Compliance & Regulatory Webinar Series.  Each month, we'll bring you the latest in news regarding the complicated and constantly changing regulatory environment that affects the contact center industry.    

Next Webinar

May – Wednesday, May 15th  “Shaken & Stir Implementation for Call Centers” - Guest speaker and Chief IP & Regulatory Counsel for Noble Systems Corp, Karl Koster, and PACE General Counsel, Michele Shuster, will provide an update on the implementation of Shaken & Stir and what that means for your call center operations.   Receive practical insight into meeting technological challenges and preparing for the new calling ecosystem.   
Register for May
Michele Shuster is a founding partner of Mac Murray & Shuster LLP and serves as General Counsel to PACE. She brings almost two decades of experience in the consumer protection arena, advising highly regulated businesses on a wide variety of privacy, advertising, and other consumer protection matters. A former Chief of the Ohio Attorney General’s Consumer Protection Section, she has a particularly extensive background in the teleservices industry. Michele regularly represents clients in matters before federal and state regulatory agencies, issues legal opinions on companies' outbound dialing solutions, conducts telemarketing compliance audits, and defends government enforcement action. Karl Koster Mr. Karl Koster is Chief Intellectual Property and Regulatory Counsel at Noble Systems. He is responsible for managing all aspects of Noble Systems’ intellectual property, including its patent, trademark, and copyright portfolios. Karl also serves as Noble’s contact on regulatory matters, including those involving TCPA and FCC.
Prior to joining Noble Systems, Karl worked at a major national law firm,  where he prosecuted U.S. and PCT patent applications, drafted patentability and invalidity opinions, and defended Fortune 500 clients in the call center space in patent infringement suits.

Karl has a Bachelor of Science in Electrical Engineering, a Master of Computer Science degree from Georgia Institute of Technology, and a Juris Doctorate from University of Georgia.  He is also a prolific inventor, with over 75 patents.

PACE MEMBERS, You can access previous Compliance & Regulatory Webinars HERE.

Upcoming Webinars

June – “Labor Law for Contact Centers” Guest speaker and Mac Murray & Shuster Litigation Practice Leader, Lisa Messner, will update attendees on the latest trends in labor litigation and what your center needs to know to prevent future litigation.  Thursday, June 20th

Register for June